At a Glance
- Tasks: Deliver exceptional customer service and manage high volumes of enquiries in a fast-paced environment.
- Company: Join a dynamic team in Glasgow with a focus on customer satisfaction.
- Benefits: Competitive salary, generous leave, health support, and fun company events.
- Other info: Great career growth opportunities in a supportive and vibrant workplace.
- Why this job: Be at the heart of operations and make a real impact on customer experiences.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Are you a confident communicator with a passion for delivering exceptional customer service in a fast‑paced environment? We're recruiting for a Customer Advisor to join our client's busy team in Glasgow. This is an excellent opportunity for someone who enjoys variety, thrives under pressure, and takes pride in delivering a first‑class customer experience.
This role offers far more than a traditional call centre position. You'll support customers across multiple divisions, manage a high volume of inbound enquiries, coordinate hires and sales activity, and build strong working relationships with both customers and suppliers. If you’re commercially aware, highly organised, and enjoy being at the heart of a busy operation, this could be the ideal next step in your career.
What you will get in your new role:
- A competitive salary of 28,000 to 32,000 per annum
- Fully office‑based role in Glasgow
- Employer contributory pension scheme
- Life Assurance
- Up to 25 days annual leave plus public holidays
- Option to purchase up to 5 days additional leave
- Employee welfare fund and company‑funded social events
- Health & wellbeing support including Employee Assistance Programme, flu jab, wellbeing hub and eye tests
- Excellent transport links
- Monday to Friday shift pattern, week 1: Mon to Thu 8:00am‑4:45pm, Fri 8:00am‑3:45pm; week 2: Mon to Thu 8:45am‑5:30pm, Fri 9:15am‑5pm
Responsibilities in your new role as a Customer Service Advisor:
As a Customer Service Advisor, you’ll act as a key point of contact for major account customers, ensuring all enquiries, hires, and sales requests are handled efficiently and professionally. You’ll work closely with internal teams, depots, and external suppliers to coordinate solutions and deliver a seamless customer experience.
Your responsibilities will include:
- Managing a high volume of inbound customer calls and emails
- Coordinating hires and sales activity across multiple business divisions
- Processing contracts and maintaining accurate records using the ERP systems
- Building strong customer relationships and delivering exceptional service
- Negotiating delivery times and sourcing equipment when required
- Monitoring enquiries and ensuring customers are kept fully updated
- Identifying opportunities to support business growth and customer retention
- Escalating issues appropriately and working proactively to resolve queries
Your personality, experience and qualifications:
We're looking for a proactive, customer‑facing individual who is comfortable working in a fast‑paced, contact‑centre style environment. You’ll have previous experience in a customer service, sales support, coordination, or office‑based role where managing multiple priorities was essential.
To succeed in this role, you should have:
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confidence managing high volumes of customer interactions
- A positive, solution‑focused attitude
- Good IT skills and experience using CRM or ERP systems
- Commercial awareness and the ability to work with urgency
- The ability to learn quickly and adapt within a busy environment
Customer Service Representative. Job in Glasgow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Glasgow where your passion for exceptional customer service will be truly valued. With a competitive salary, generous annual leave, and a supportive work culture that prioritises employee wellbeing, this role offers not just a job but a pathway to professional growth. Experience the thrill of a fast-paced environment while building strong relationships with customers and suppliers, all within a company that invests in your future.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Glasgow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative. Job in Glasgow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight your communication skills and any experience in fast-paced environments to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your duties; share your achievements! Whether it’s resolving a high volume of customer queries or improving customer satisfaction scores, we want to see how you’ve made a difference in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the job description and think about how your skills and experiences align with what they’re looking for. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to manage multiple priorities or handle difficult customers. Prepare a few STAR (Situation, Task, Action, Result) stories that showcase your skills in action, as this will help you stand out.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
