At a Glance
- Tasks: Protect customers from fraud while delivering top-notch service in a fast-paced environment.
- Company: Join a supportive team at a leading banking institution in Glasgow.
- Benefits: Competitive salary, overtime opportunities, employee discounts, and wellbeing support.
- Other info: Enjoy hybrid working options after training and excellent career growth potential.
- Why this job: Make a real difference by helping customers navigate financial challenges and scams.
- Qualifications: Experience in banking or financial services, strong problem-solving skills, and customer-first mindset.
The predicted salary is between 26000 - 28500 £ per year.
Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 June Start dates! Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opportunity for someone who has worked in a regulated/financial services environment.
What You'll Be Doing
- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulties
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity follows regulatory and banking compliance standards
- Take ownership of customer queries and deliver first-call resolution wherever possible
What We're Looking For
- Minimum 12 months experience within a UK banking or Financial Services/Regulated environment.
- Ability to understand banking terminology and processes
- Excellent attention to detail and problem-solving skills
- Confidence handling sensitive conversations, including with vulnerable customers
- Ability to work in a fast-paced, high-volume call environment
- Strong decision-making skills and a customer-first mind
Salary & Benefits
- 26,000 - 28,500 salary (depending on experience)
- Regular overtime opportunities
- 28 days annual leave (including bank holidays)
- 10% discount on local bus travel
- Pension scheme
- Employee wellbeing support including GP access, financial advice, and mental health resources
- Cycle to Work scheme
- Employee discounts and reward programmes
Working Hours
- 40 hours per week (full-time permanent)
- Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00
- Operational hours after training: On-site: 10:00 - 19:00
- After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday
Please note: No holidays within the first 6-8 weeks during training and onboarding.
Customer Service Advisor - Fraud Department. Job in Glasgow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Glasgow City Park as a Customer Service Advisor in the Fraud Department, where you'll be part of a supportive environment dedicated to protecting customers from fraud. We offer competitive salaries, generous annual leave, and a range of employee benefits including wellbeing support and discounts, all while fostering a culture of growth and development. With opportunities for hybrid working after training, this role not only allows you to make a meaningful impact but also supports your career progression in the banking sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Fraud Department. Job in Glasgow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. It’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios related to fraud. Think about how you'd handle sensitive situations and be ready to share your problem-solving skills. We want to see your confidence shine!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you’re genuinely interested in the role and helps you figure out if it’s the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Customer Service Advisor - Fraud Department. Job in Glasgow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in banking and customer service. We want to see how your skills match the role of a Fraud Specialist, so don’t be shy about showcasing your problem-solving abilities and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background makes you a perfect fit for our fraud team. Keep it friendly and professional – we love a personal touch!
Showcase Relevant Experience:If you've worked in a regulated or financial services environment, make sure to mention it! We’re looking for candidates who understand banking terminology and processes, so highlight any relevant roles or responsibilities you've had.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on banking terminology and processes before the interview. Familiarise yourself with common fraud scenarios and how they are handled in a regulated environment. This will show that you’re not just interested in the role, but that you understand the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues or identified fraudulent activity. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act decisively under pressure.
✨Empathy is Key
As a Fraud Specialist, you'll be dealing with vulnerable customers. Practice how you would handle sensitive conversations and reassure customers who may be distressed. Showing empathy and understanding during the interview can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training process, and what success looks like in this role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
