At a Glance
- Tasks: Protect customers from fraud while delivering top-notch service in a fast-paced environment.
- Company: Join a supportive team at a leading financial services provider in Glasgow.
- Benefits: Competitive salary, overtime opportunities, employee discounts, and wellbeing support.
- Other info: Enjoy hybrid working options after training and excellent career growth potential.
- Why this job: Make a real difference by helping customers navigate financial challenges and scams.
- Qualifications: 12 months experience in banking or financial services with strong problem-solving skills.
The predicted salary is between 26000 - 28500 £ per year.
Customer Service Advisor - Fraud Department Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 June Start dates!
Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opportunity for someone who has worked in a regulated/financial services environment.
What You'll Be Doing
- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulties
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity follows regulatory and banking compliance standards
- Take ownership of customer queries and deliver first-call resolution wherever possible
What We're Looking For
- Minimum 12 months experience within a UK banking or Financial Services/Regulated environment.
- Ability to understand banking terminology and processes
- Excellent attention to detail and problem-solving skills
- Confidence handling sensitive conversations, including with vulnerable customers
- Ability to work in a fast-paced, high-volume call environment
- Strong decision-making skills and a customer-first mind
Salary & Benefits
- 26,000 - 28,500 salary (depending on experience)
- Regular overtime opportunities
- 28 days annual leave (including bank holidays)
- 10% discount on local bus travel
- Pension scheme
- Employee wellbeing support including GP access, financial advice, and mental health resources
- Cycle to Work scheme
- Employee discounts and reward programmes
Working Hours
- 40 hours per week (full-time permanent)
- Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00
- Operational hours after training: On-site: 10:00 - 19:00
- After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday
Please note: No holidays within the first 6-8 weeks during training and onboarding.
Customer Service Advisor- Financial Services. Job in Glasgow LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Customer Service Advisor in the Fraud Department at our Glasgow City Park location, where your contributions will directly impact customer safety and satisfaction. We offer competitive salaries, generous annual leave, and a range of employee benefits including wellbeing support and discounts, all within a culture that prioritises growth and development. With opportunities for hybrid working after training, this role is perfect for those looking to advance their banking career in a meaningful way.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Financial Services. Job in Glasgow LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with fraud cases, think of scenarios where you can demonstrate your ability to handle sensitive situations and make quick decisions. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter and ready to take that next step in your banking career.
We think you need these skills to ace Customer Service Advisor- Financial Services. Job in Glasgow LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in banking and customer service. We want to see how your skills match the role of a Fraud Specialist, so don’t be shy about showcasing your problem-solving abilities and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background in financial services makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Relevant Experience:When filling out your application, emphasise any experience you have with fraud prevention or handling sensitive conversations. We love candidates who can demonstrate their understanding of banking terminology and processes!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on banking terminology and processes before the interview. Familiarise yourself with common fraud scenarios and how they are handled in a financial services environment. This will show that you’re not just interested in the role, but that you understand the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues or dealt with sensitive situations. Highlight your attention to detail and decision-making skills, as these are crucial for a Fraud Specialist role.
✨Practice Empathy
Since you'll be dealing with vulnerable customers, it’s important to demonstrate your ability to handle sensitive conversations. Think of ways to convey reassurance and support during your interview, perhaps by sharing a relevant experience where you made a positive impact on a customer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Fraud Department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
