At a Glance
- Tasks: Assist customers with travel queries via phone, chat, and email.
- Company: Join a fun, travel-loving team in vibrant Edinburgh.
- Benefits: 33 days annual leave, hybrid working, and free gym access.
- Other info: Great career development opportunities and supportive work culture.
- Why this job: Fluent in German? Love travel? Make a difference while having fun!
- Qualifications: Fluency in English and German, strong communication skills.
The predicted salary is between 26800 - 27500 £ per year.
Join a fun, travel-loving team in Edinburgh! Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want you!
Why You'll Love it Here:
- 33 days annual leave (including bank holidays)
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
What You'll Do:
- Help customers with travel enquiries via phone, chat, and email
- Solve problems with empathy and efficiency
- Stay updated on promotions and policies
- Support your team on projects and huddles
What You'll Bring:
- Fluent in English and German (written and verbal)
- Strong communication and problem-solving skills
- Ability to handle multiple web chats with fast, accurate typing
- Confident working towards and achieving KPIs / Targets
- Motivated, adaptable, with eagerness to learn and grow
When and Where:
- German line hours: Mon-Sun, 8 AM - 5 PM
- Edinburgh - Onsite
- Start Date: June & July 2026
German Speaking Customer Service Representative. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a vibrant and travel-loving team in Edinburgh as a German-Speaking Customer Service Advisor, where your passion for travel and problem-solving will be celebrated. Enjoy an impressive benefits package including 33 days of annual leave, enhanced family policies, and continuous learning opportunities, all within a supportive work culture that prioritises employee wellbeing and growth. With hybrid working options and access to on-site fitness facilities, this role offers a unique blend of professional development and personal fulfilment in a dynamic city.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Service Representative. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your German! Since this role is all about helping customers in German, brush up on your language skills. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the team you'll be joining.
We think you need these skills to ace German Speaking Customer Service Representative. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping customers in German, make sure your application highlights your fluency in both German and English. Use examples that showcase your communication skills and problem-solving abilities.
Tailor Your CV:Don’t just send a generic CV! Tailor it to the job description by emphasising your relevant experience in customer service and any travel-related roles. We want to see how you fit into our fun, travel-loving team!
Be Personable:In your cover letter, let your personality shine through! We’re looking for someone who’s not just qualified but also a great fit for our team culture. Share a bit about your passion for travel and why you’d love to work with us.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Try having a conversation with a friend or even record yourself speaking to ensure you’re comfortable and confident.
✨Know the Company Inside Out
Research LilyLifestyle and their values. Understand their customer service approach and be ready to discuss how your problem-solving skills can contribute to their team. This shows genuine interest and helps you stand out.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face. Prepare examples of how you've handled similar situations in the past, focusing on empathy and efficiency. This will demonstrate your ability to think on your feet.
✨Show Your Passion for Travel
Since the job is travel-related, share your own travel experiences and how they’ve shaped your customer service skills. This personal touch can help you connect with the interviewers and show that you’re a great fit for their fun-loving team.
