At a Glance
- Tasks: Lead multiple Buzz Bingo clubs, ensuring exceptional customer service and financial success.
- Company: Join Buzz Bingo, a vibrant and dynamic leisure brand in Merseyside.
- Benefits: Enjoy competitive salary, wellbeing apps, 5 weeks annual leave, and staff discounts.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact while leading a passionate team in a fun environment.
- Qualifications: Experience in customer service and management within leisure or retail sectors.
The predicted salary is between 45000 - 50000 £ per year.
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Merseyside and surrounding areas. This is a bench role, meaning you'll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience.
The Role You’ll Play
- As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets.
- You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
- Thrive App for your mental wellbeing approved by the NHS.
- Buzz Brilliance Awards Employee Recognition Scheme.
- Buzz Learning, our digital learning platform.
- Access to Trained Mental Health Advocates for advice on your mental wellbeing.
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues).
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible).
- Staff discount 50% off bingo tickets, food & soft drinks.
Your Responsibilities as Part of Our Team
- Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance.
- Implement centrally generated brand strategy flawlessly at a local level.
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day.
- Formulate the Club’s local strategic plan.
- Effectively communicate the Club and company strategy to the team.
- Provide clarity of performance expectations through regular feedback and performance reviews for the team.
- Recruit and retain a team that deliver outstanding customer service and retail standards.
- Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session.
- Ensure that the team critically evaluate the feedback received from all Customers and respond to this.
- Have a highly visible presence in all areas of the Club at peak trading times.
- Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards.
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures.
- Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We’re Looking For
- You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry.
- You bring business awareness to decision making and understand the commercial drivers of the business.
- A relentless focus upon customer service standards with strong attention to detail.
- A flexible approach to managing, motivating and influencing.
- Effectively involves the team in maintaining standards and solving problems.
- Self-aware and welcomes constructive feedback.
- You are prepared to make tough people decisions.
- Committed to your own and other's development.
- You are able to manage and drive new initiatives through others.
- Keep the focus on customer service even when under pressure and show resilience.
- You consistently invite and respond to customer feedback.
- A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws.
Applicants must be 18+.
General Manager - Multiple Locations. Job in Merseyside LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits like a comprehensive wellbeing app, generous annual leave, and a strong focus on recognition through our Buzz Brilliance Awards, we ensure our General Managers thrive in a supportive environment. Join us in Merseyside, where your leadership will inspire a team dedicated to delivering outstanding customer service across multiple locations, all while enjoying the flexibility and rewards that come with this dynamic role.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Multiple Locations. Job in Merseyside LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Buzz Bingo's brand values and customer service standards. Show us that you understand what makes them tick and how you can contribute to their success!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of General Manager. Highlight your track record in delivering exceptional customer service and driving profit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace General Manager - Multiple Locations. Job in Merseyside LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in customer service and profit delivery, as these are key for us at Buzz Bingo. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about the role and how your background aligns with our values. Don’t forget to mention your flexible approach and commitment to exceptional customer service.
Showcase Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to highlight your leadership experience. Talk about how you've motivated teams in the past and how you plan to inspire others at Buzz Bingo.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Buzz Bingo Brand
Before your interview, make sure you understand Buzz Bingo's brand values and how they translate into customer service. Familiarise yourself with their mission and how you can implement their centrally generated brand strategy at a local level.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and lead your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate staff and drive exceptional customer service.
✨Be Ready for Financial Discussions
Since you'll be responsible for achieving financial targets, brush up on your knowledge of EBITDA and operating profit. Be prepared to discuss how you've previously met or exceeded financial goals in your roles.
✨Demonstrate Flexibility and Resilience
This role requires a flexible approach to managing multiple locations. Think of instances where you've adapted to changing circumstances or handled pressure effectively, and be ready to share those stories during your interview.
