At a Glance
- Tasks: Help customers prevent fraud and provide excellent service in a fast-paced environment.
- Company: Join Teleperformance, a leading contact centre with a focus on customer care.
- Benefits: Enjoy competitive salary, flexible working options, and great perks like discounts and wellbeing resources.
- Other info: Dynamic team culture with opportunities for growth and development.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: Experience in financial services and strong communication skills are essential.
The predicted salary is between 28500 - 29500 € per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: Various 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time - Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. This follows successful completion of all probation requirements.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved
- Ensure that all customers are supported in accordance with all regulatory requirements
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch
- Ability to react fast when the day gets busy and handle a wide variety of different customers
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
Here are our key benefits:
- Perks at Work - Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however, this may not be possible, in this instance we reserve the right to reject your application.
If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours.
Fraud Prevention Specialist. Job in Johnstone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Teleperformance is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Glasgow. With competitive salaries, comprehensive benefits including mental health support and a cycle to work scheme, and flexible working options after probation, we empower our Fraud Prevention Specialists to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a rewarding career in a dynamic environment.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist. Job in Johnstone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle difficult situations, as these are key for the Fraud Prevention Specialist role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've demonstrated problem-solving, empathy, and excellent communication. These stories will help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fraud Prevention Specialist. Job in Johnstone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Prevention Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your skills align with our values at StudySmarter. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent verbal and written communication skills. Use clear language and demonstrate your ability to empathise with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Familiarise yourself with common scams and how to handle them, as this will show your expertise and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone, practice speaking clearly and confidently. Role-play with a friend or family member to simulate difficult conversations, ensuring you can convey empathy and understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues or handled complex situations. This will demonstrate your ability to think critically and take ownership of challenges, which is key for this role.
✨Be Ready for Flexibility
Understand that the role requires flexibility in working hours. Be prepared to discuss your availability and how you can adapt to the operational hours, showing that you're committed to meeting the team's needs.
