At a Glance
- Tasks: Help customers prevent fraud and provide excellent service in a fast-paced environment.
- Company: Join Teleperformance, a leading contact centre with a focus on customer care.
- Benefits: Enjoy competitive salary, flexible working options, and wellness resources.
- Other info: Dynamic team culture with opportunities for growth and recognition.
- Why this job: Make a real difference by protecting customers from fraud while developing your skills.
- Qualifications: Experience in financial services and strong communication skills are essential.
The predicted salary is between 28500 - 29500 € per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: Various 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time - Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. This follows successful completion of all probation requirements.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits:
- Perks at Work - Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Fraud Prevention Specialist. Job in Carluke LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Teleperformance is an exceptional employer, offering a dynamic work environment in Glasgow that prioritises employee well-being and professional growth. With comprehensive benefits including mental health support, a cycle to work scheme, and opportunities for flexible working arrangements after training, we foster a culture of collaboration and excellence. Join us to make a meaningful impact in fraud prevention while enjoying a supportive team atmosphere and numerous perks.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist. Job in Carluke LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling calls and objections.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that demonstrate your problem-solving skills and ability to handle difficult situations. This will make you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Teleperformance.
We think you need these skills to ace Fraud Prevention Specialist. Job in Carluke LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Prevention Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your skills align with our values at StudySmarter. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Use clear and confident language to convey your points.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Familiarise yourself with common scams and how to handle them. This will show that you're proactive and ready to tackle the challenges of the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice speaking clearly and confidently. Role-play with a friend or family member to simulate difficult conversations. This will help you convey empathy and understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved complex issues. Highlight your critical thinking and solution-oriented mindset, as these are key traits for a Fraud Prevention Specialist.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations involving vulnerable customers or potential fraud cases. Think through your responses in advance, focusing on your ability to remain calm and effective under pressure.
