At a Glance
- Tasks: Process complex financial transactions and provide excellent customer support.
- Company: Join a vital public sector team in Edinburgh focused on social care payments.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Opportunity for professional growth in a dynamic public sector environment.
- Why this job: Be part of a collaborative team while developing your skills in finance and customer service.
- Qualifications: Experience in transactional services and strong organisational skills required.
The predicted salary is between 30000 - 32000 £ per year.
Pertemps are delighted to be working with our public sector client to recruit a Transactions Officer to join their Assessment & Finance team within Customer & Digital Services.
Role: Transactions Officer - Assessment & Finance (Social Care Payments)
Location: Edinburgh
Hours: 36 hours per week, Monday to Friday
Pay Rate: £16.07 per hour
Duration: Temporary Ongoing
Start Date: ASAP
Please note this post is subject to a Basic Disclosure check (£25).
About the Role
This is an excellent opportunity to join a fast‑paced and essential service delivering high‑quality transactional support within Social Care Payments. As a Transactions Officer, you'll handle a range of complex financial and assessment‑related transactions, ensuring they are processed accurately, efficiently and in line with policy, legislation and agreed timescales. You'll be part of a collaborative team, while also working autonomously in a role that requires strong judgement, attention to detail and a commitment to excellent customer service.
Key Responsibilities
- Processing complex transactions including applications, assessments, payments and service updates
- Providing advice and guidance to internal and external customers via phone, email and other channels
- Ensuring all transactions comply with relevant legislation, Council policy and governance procedures
- Reviewing casework and escalating significant issues where appropriate
- Maintaining accurate records and updating systems to ensure data integrity
- Managing service requests, complaints and sensitive enquiries professionally
- Supporting new initiatives and contributing to continuous service improvement
- Identifying and mitigating risks associated with transactional processes
What We're Looking For
Essential
- Experience providing transactional services within Assessment & Finance / Social Care Payments
- A qualification or knowledge base equivalent to SVQ3 in a relevant discipline is required.
- Strong organisational skills and ability to manage workload independently
- Excellent IT skills and confidence working across multiple systems
- Strong communication skills with the ability to engage a wide range of stakeholders
- Proven ability to meet targets within a team‑based, transactions‑focused environment
- Ability to handle sensitive and confidential information appropriately
- Flexible and proactive approach in a changing environment
Desirable
- Knowledge of Social Care processes within Local Authorities
- Understanding of DWP and Social Security Scotland processes
- Experience working within a large, complex public sector organisation
- Evidence of continued professional development
If you have experience in transactional finance or social care payments and are ready to take on a rewarding and fast‑paced role, apply today via this advert.
Financial Transactions Officer. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Edinburgh as a Financial Transactions Officer, where you'll play a vital role in delivering high-quality transactional support within Social Care Payments. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities to enhance your skills while making a meaningful impact in the community. With a commitment to excellent customer service and a supportive environment, this is an excellent opportunity for those seeking a rewarding career in the public sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Transactions Officer. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with what they need. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Financial Transactions Officer. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in transactional services, especially within Assessment & Finance or Social Care Payments. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Transactions Officer role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Skills:Don’t forget to emphasise your strong organisational skills and IT proficiency. Mention any experience you have with managing sensitive information and how you’ve successfully met targets in previous roles. We’re looking for those standout qualities!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. Let’s get you on board!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of social care payments and the relevant legislation. Familiarise yourself with the key responsibilities listed in the job description, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your organisational skills and ability to manage workloads independently. Think about specific situations where you've successfully processed complex transactions or provided excellent customer service, as these will resonate well with the interviewers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely, especially when discussing sensitive information handling and compliance with policies. This will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, ongoing initiatives, or how success is measured in the role. It shows that you're engaged and eager to contribute to the organisation's goals.
