At a Glance
- Tasks: Resolve financial queries and enhance customer experiences in a fast-paced environment.
- Company: A growing organisation focused on excellent customer service and employee development.
- Benefits: Hybrid role, competitive salary, career progression, and supportive team culture.
- Other info: Join a collaborative team and enjoy opportunities for personal and professional growth.
- Why this job: Make a real impact by solving complex issues and improving customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 27000 £ per year.
Customer Service - Finance
Location: HX6
Start date: ASAP
Job Type: 6 month FTC
Salary: 27,000
Hours of work: 08:30 - 17:00
About the Company
We are a well-established and growing organisation operating within a service-led environment, supporting customers across a range of operational and infrastructure solutions. We pride ourselves on delivering excellent customer experiences and creating a supportive, collaborative workplace where employees can develop and succeed.
About the Role
We are looking for a proactive and detail-focused Financial Query Coordinator to join our Customer Service Management team. This role is ideal for someone who enjoys problem-solving, takes ownership of issues, and thrives in a fast-paced customer-focused environment.
You will be responsible for managing customer and internal financial queries from initial investigation through to resolution, ensuring all issues are handled accurately, professionally, and efficiently. Working closely with departments across the business, you will play a key role in improving customer experience, reducing disputes, and supporting timely payments.
Key Responsibilities
- Managing financial and invoice-related queries via phone, email, and shared inboxes
- Investigating and resolving queries relating to contracts, pricing, billing, purchase orders, and service delivery
- Taking full ownership of cases from receipt through to resolution
- Liaising with internal departments including Finance, Sales, Operations, and Service teams to gather information and resolve issues
- Processing credit requests accurately and ensuring supporting information is complete
- Maintaining clear and accurate case records on internal systems and CRM platforms
- Monitoring open queries and ensuring agreed response and resolution times are achieved
- Providing clear explanations to customers regarding invoices, charges, and financial processes
- Identifying recurring issues and supporting continuous improvement initiatives
- Delivering excellent customer service while maintaining professionalism and empathy in sensitive conversations
What We're Looking For
- Previous experience within customer service, query resolution, credit control, or dispute handling
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise workload effectively
- A calm, professional, and analytical approach to problem-solving
- Ability to work under pressure and manage multiple tasks simultaneously
- High attention to detail and accuracy
- Strong IT skills including Microsoft Office packages such as Excel, Word, and Outlook
- Experience using CRM or case management systems would be advantageous
- A proactive attitude with a willingness to learn and develop
What's on Offer
- Permanent hybrid role within a growing and forward-thinking organisation
- Supportive and collaborative team culture
- Opportunities for career development and progression
- Competitive salary and benefits package
- The chance to make a real impact within a customer-focused environment
If you are a motivated individual who enjoys resolving complex queries and delivering excellent customer service, we would love to hear from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Financial Query Resolution Specialist employer: United Cerebral Palsy of Georgia
Join a well-established and growing organisation in HX6, where we prioritise excellent customer experiences and foster a supportive, collaborative workplace. As a Financial Query Resolution Specialist, you will benefit from a permanent hybrid role, competitive salary, and ample opportunities for career development within a forward-thinking team that values your contributions and encourages personal growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Query Resolution Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the finance and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for financial query roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems or Microsoft Office, be ready to discuss how you’ve used them in past roles. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from motivated individuals who are eager to join our team.
We think you need these skills to ace Financial Query Resolution Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant financial query resolution skills to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully resolved queries in the past, and let your personality shine through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling financial queries with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial queries and customer service. Brush up on common issues like billing discrepancies or contract details. This will help you answer questions confidently and show that you're proactive.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical approach and ability to take ownership of issues.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with various departments and customers, strong communication skills are key. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as professional and empathetic.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
