At a Glance
- Tasks: Install, maintain, and support office technology equipment across the Midlands.
- Company: Leading international tech business with a focus on training and career growth.
- Benefits: £27,500 salary, company vehicle, 25 days holiday, enhanced pension, and life assurance.
- Other info: Field-based role with opportunities for overtime and professional development.
- Why this job: Join a mobile team, solve problems, and deliver top-notch customer service.
- Qualifications: Experience with technical hardware, strong troubleshooting skills, and a full UK driving licence.
The predicted salary is between 27500 - 27500 £ per year.
A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.
Working as part of a mobile service team, you will provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
What you’ll be doing:
- Carrying out installation, servicing and repair of hardware devices
- Diagnosing faults and resolving technical issues within agreed service levels
- Supporting customers with operational queries and preventative maintenance advice
- Managing parts stock and maintaining accurate service records
- Liaising closely with the service desk to update call progress and completion details
- Delivering end user guidance and support
- Escalating complex faults when required
What we’re looking for:
- Previous experience supporting technical hardware products
- Strong fault-finding and troubleshooting skills
- Good understanding of connecting equipment within customer IT environments
- Comfortable working independently in a field-based environment
- IT literate, including Microsoft Office
- Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
- Monday to Friday role with occasional overtime available
- Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
- Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply
- Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/or Printers.
Field Service Technician. Job in Stoke-on-trent LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading international technology business, we pride ourselves on fostering a supportive work culture that prioritises ongoing training and career progression for our Field Service Technicians. Located in Stoke-on-Trent, we offer competitive benefits including a generous holiday allowance, enhanced pension scheme, and life assurance, ensuring our employees feel valued and empowered to grow within their roles while delivering exceptional customer service across the Midlands.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician. Job in Stoke-on-trent LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past experiences where you've successfully resolved technical issues. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Service Technician. Job in Stoke-on-trent LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the Field Service Technician role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your troubleshooting and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you a great fit. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Problem-Solving Skills:Since the role involves diagnosing faults and resolving issues, make sure to include examples of how you've tackled similar challenges in the past. We’re looking for those who can think on their feet and provide top-notch support!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of office technology equipment, especially MFPs and printers. Be ready to discuss your previous experience with technical hardware products and how you've solved problems in the past.
✨Showcase Your Customer Service Skills
Since this role involves delivering first-class customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to client satisfaction.
✨Be Ready to Troubleshoot
Expect to face some hypothetical scenarios or technical questions that test your fault-finding and troubleshooting skills. Practise explaining your thought process clearly, as this will show your problem-solving abilities.
✨Understand the Company Culture
Research the company’s values and training opportunities. Be prepared to discuss how you align with their focus on professional development and how you can contribute to their mobile service team.
