At a Glance
- Tasks: Install, maintain, and support office technology equipment across the Midlands.
- Company: Leading international tech business with a focus on training and career growth.
- Benefits: £27,500 salary, company vehicle, 25 days holiday, enhanced pension, and life assurance.
- Other info: Field-based role with opportunities for overtime and professional development.
- Why this job: Join a dynamic team and solve real-world tech problems while helping customers.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
The predicted salary is between 27500 - 27500 £ per year.
A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field. Working as part of a mobile service team, you will provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
What you’ll be doing:
- Carrying out installation, servicing and repair of hardware devices
- Diagnosing faults and resolving technical issues within agreed service levels
- Supporting customers with operational queries and preventative maintenance advice
- Managing parts stock and maintaining accurate service records
- Liaising closely with the service desk to update call progress and completion details
- Delivering end user guidance and support
- Escalating complex faults when required
What we’re looking for:
- Previous experience supporting technical hardware products
- Strong fault-finding and troubleshooting skills
- Good understanding of connecting equipment within customer IT environments
- Comfortable working independently in a field-based environment
- IT literate, including Microsoft Office
- Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
- Monday to Friday role with occasional overtime available
- Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
- Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply
- Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/or Printers.
Field Service Technician for Business Technology. Job in Stoke-on-trent LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading international technology business that prioritises employee growth and development, offering ongoing training and career progression for Field Service Technicians. With a supportive work culture and a focus on delivering exceptional customer service, you'll enjoy a competitive salary, generous benefits including 25 days holiday, and the opportunity to work independently across the Midlands region, making this an ideal role for those seeking a rewarding career in technology.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician for Business Technology. Job in Stoke-on-trent LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or installing tech, consider creating a portfolio or a video showcasing your expertise. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions and customer service scenarios. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Technician for Business Technology. Job in Stoke-on-trent LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with technical hardware and troubleshooting skills. We want to see how your background aligns with the role of a Field Service Technician, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering first-class customer service and how your problem-solving skills make you a great fit for our team. Keep it friendly and professional!
Show Off Your IT Skills:Since we’re looking for someone who’s IT literate, make sure to mention your proficiency with Microsoft Office and any other relevant software. If you’ve got experience connecting equipment in IT environments, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of office technology equipment, especially MFPs and printers. Be ready to discuss your previous experience with technical hardware products and how you've solved problems in the past.
✨Show Off Your Customer Service Skills
Since this role involves delivering first-class customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to client satisfaction.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your fault-finding and troubleshooting skills. Practice articulating your thought process when diagnosing issues and resolving them, as this will showcase your technical mindset.
✨Demonstrate Your Independence
As a Field Service Technician, you'll be working independently. Highlight your ability to manage your time effectively and work autonomously. Share experiences where you've successfully handled tasks without direct supervision.
