At a Glance
- Tasks: Schedule installations and maintenance for engineers, ensuring smooth operations.
- Company: Join a dynamic team at LilyLifestyle in Mid Kent.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Immediate consideration for candidates who meet the criteria!
- Why this job: Be the backbone of our service delivery and make a real difference.
- Qualifications: Customer service experience and knowledge of UK geography required.
The predicted salary is between 25000 - 27000 £ per year.
Location: Mid Kent (Hybrid 2 days office 3 days home)
Salary: £25,000 - £27,000
A great opportunity has arisen for an experienced scheduler to join my client based in Mid Kent. The role is to ensure all installations, maintenance, and fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
- To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA.
- Schedule all installation works raised by the Sales Support team and liaise with customers on required dates.
- Provide the engineering team with all relevant information to complete their jobs.
- Using SAP to plan and prioritise the engineers' workload on a daily basis for installation, reactive, and maintenance work.
- Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works.
- Take customer phone calls into the Service Delivery team and assist customers as necessary.
- Liaise with new and existing customers to plan and inform them of any works being undertaken, advising of any changes to arranged dates where necessary.
- Regular review of in-house reports to ensure all processes are completed.
The right candidate will have/be:
- Previous experience in a customer service role essential.
- Good knowledge of UK geography essential.
- Experience of scheduling a team of field engineers essential.
If you feel you meet the above criteria, please apply for immediate consideration!
Field Service Scheduler. Job in Paddock Wood LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Paddock Wood where your scheduling expertise will be valued and rewarded. With a hybrid work model, you can enjoy the flexibility of working from home while being part of a supportive office culture that prioritises employee growth and development. Our commitment to excellence ensures that you will have the opportunity to make a meaningful impact in a role that is crucial to our service delivery.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Scheduler. Job in Paddock Wood LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to scheduling and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed schedules or resolved conflicts in previous roles. This will demonstrate your ability to handle the responsibilities of a Field Service Scheduler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Scheduler. Job in Paddock Wood LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Scheduler role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Knowledge:Since good knowledge of UK geography is essential, make sure to mention any relevant experience or skills you have in this area. We appreciate candidates who can demonstrate their understanding of the region!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling skills, especially with tools like SAP. Be ready to discuss how you've managed workloads in the past and how you prioritised tasks to meet service level agreements.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond for customers. Highlight your communication skills and how you handle tricky situations with clients.
✨Familiarise Yourself with UK Geography
Knowing your way around the UK is crucial for this job. Before the interview, take some time to review maps or even use apps to test your knowledge of locations. This will show that you're prepared and understand the logistics involved.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
