At a Glance
- Tasks: Manage customer accounts and ensure exceptional service delivery in Central London.
- Company: Join a market-leading service provider with ambitious growth plans.
- Benefits: Competitive salary, annual bonus, company car, and career progression opportunities.
- Other info: Field-based role with opportunities for leadership and development.
- Why this job: Be part of a dynamic team making a real impact in service delivery.
- Qualifications: Experience in account management and strong client relationship skills required.
The predicted salary is between 45000 - 50000 £ per year.
Salary: 45,000 - 50,000 + Bonus + Company Car + Benefits
Location: Central London
Role Overview
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field‑based role covers flagship sites in Central London ensuring exceptional service delivery, operational efficiency, and contract performance.
Key Responsibilities
- Contract Management - Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs. Build and maintain long‑term relationships with senior client contacts. Identify and secure opportunities to upsell additional products and services. Represent the business at client meetings, service reviews and user groups. Maintain consistent communication at all levels of the customer organisation.
- Operational Management - Liaise with Customer Services to ensure requirements are met in full. Recruit, train, and develop team members to deliver excellent service. Monitor performance, address service issues, and drive improvements. Manage urgent deliveries, holiday cover, and resource allocation. Ensure all deliveries have accurate, compliant paperwork.
- Quality & Compliance - Promote a quality‑first culture across all contracts. Work with operational teams to improve processes and reduce inefficiencies. Conduct internal audits and maintain compliance with company procedures. Collaborate with Customer Services to resolve customer issues quickly.
- Performance & Reporting - Set and monitor KPIs and service level agreements. Produce accurate daily, weekly, and monthly performance reports. Monitor budgets and report any cost variances. Use company systems to track contract performance and service delivery.
Skills & Experience Required
- Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
- Strong client relationship management and stakeholder engagement skills.
- Excellent organisational skills and ability to manage multiple contracts.
- Leadership experience, with a proven track record in team management.
- IT literate with strong reporting and analytical skills.
- Full UK driving licence - field‑based role covering East Anglia.
Benefits
- 45-50k basic salary (DOE)
- Annual bonus scheme
- Company car
- Pension scheme
- Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field‑based role, apply today.
Field Account Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and forward-thinking service provider in Central London, where your role as a Field Account Manager will not only challenge you but also offer significant career progression opportunities. With a competitive salary, annual bonus scheme, and a company car, we foster a supportive work culture that prioritises employee growth and exceptional service delivery. Experience the vibrancy of London while building long-term client relationships and driving operational excellence in a thriving business environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Account Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at companies you’re interested in. Building relationships can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how your experience as an Account Manager aligns with their needs. This will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re a great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Field Account Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Account Manager. Highlight your experience in managing customer accounts and any relevant achievements that showcase your skills in service delivery and operational efficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this field-based role. Mention your client relationship management skills and how you can contribute to our ambitious growth plans.
Showcase Your Leadership Skills:Since this role involves team management, don’t forget to highlight your leadership experience. Share examples of how you've successfully trained and developed team members in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our exciting journey!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and service level agreements. Be ready to discuss how you've successfully managed contracts in the past, including specific metrics that demonstrate your impact.
✨Build Rapport with Examples
Prepare examples of how you've built long-term relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to engage stakeholders effectively.
✨Showcase Your Leadership Skills
Since this role involves team management, be prepared to talk about your leadership style. Share experiences where you’ve trained or developed team members, and how that led to improved service delivery.
✨Be Ready for Operational Questions
Expect questions about operational management and how you handle service issues. Think of scenarios where you’ve had to liaise with customer services or manage urgent deliveries, and be ready to explain your approach.
