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Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi‑discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provides a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values: Respect, Integrity, Service, Excellence.

The role involves acting as the heart of the office, anticipating customer needs and providing a “hassle‑free” workplace experience designed to enhance our customers’ well‑being. Hosts deliver people‑focused, anticipatory services to provide a cohesive and connected workplace experience for building occupants and visitors.

• Deliver a best‑in‑class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
• Plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager.
• Carry out daily building walks to ensure all floors are tidy, compliant and reset back to ‘day one’ and proactively manage any issues identified, including health, safety and security checks each day in alignment with the daily checklist.
• Act as the go‑to for your floor neighbourhoods and promote BT's culture and values in everything you do.
• Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required.
• Activity planning and delivery to support BT colleague engagement.
• Support the wider FM team, ensuring the site remains compliant with current Health & Safety legislation.
• Ensure all building communications are up to date and relevant information is always displayed.
• Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA.
• Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions.
• Provide Front of House / Reception services, work across different floors and support all meetings and events as required.
• Provide basic housekeeping duties, including loading and unloading dishwashers, general spot cleaning, meeting room resets and upkeep of kitchen facilities.
• Monitor, order and re‑stock floor and kitchen consumables as required.
• Assist and co‑ordinate with the in‑house Engineering team to ensure all tasks are completed within SLA and to a quality standard.
• Promote and maintain the core values of CBRE.
• Provide porterage and event set up support as required.
• Monitor and report on building occupancy and utilisation.
• Provide any other administrative duties as required.
• Ensure a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building.
• Build relationships with clients and colleagues, ensuring they have everything they need for their working day.
• Be proactively visible in all areas of the building.
• Deliver site inductions to new client colleagues and building users.
• Communicate effectively and appropriately using verbal and written channels in a proactive and professional manner.
• Utilise skills and knowledge to become a subject matter expert and support continuous improvement and innovations.

• Previous experience in a customer‑facing role is essential.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
• Exceptional written and verbal communication skills.
• Ability to successfully multitask and adjust tasks in accordance with changing deadlines and priorities in a high‑pressured environment.
• Organised, independent, self‑motivated, enthusiastic, dependable, detail‑oriented, flexible in scheduling and prioritisation.
• Flexible approach to work and understands the importance of using discretion at all times.
• Follows up on issues through to resolution.

To build a world‑class business through exceptional service and exceptional people.

• Competitive salary with a comprehensive benefits programme supporting mental, physical, emotional and financial health.
• Access LinkedIn Learning from day one with over 16,000 courses available, growth through internal career pathways and unlimited training support on Talent Coach.
• Values‑Based Culture: Encourage new ways of working, driving innovation, whilst always living to our RISE values.
• Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Nuffield gym memberships and restaurant discount cards.

At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you.