At a Glance
- Tasks: Manage the Helpdesk and coordinate workloads for exceptional service delivery.
- Company: Join CBRE Global Workplace Solutions, a leader in facilities management.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
- Why this job: Be part of a dynamic team delivering top-notch customer service and operational excellence.
- Qualifications: Experience in helpdesk or planning roles, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real‑estate management. We are recruiting a Helpdesk Planner to join the team. As a Helpdesk Planner, you will be responsible for supporting the day‑to‑day operation of the Helpdesk and planning function, ensuring effective coordination of workloads, compliance activities, and service delivery in line with contractual requirements. The role plays a key part in delivering exceptional customer service and operational excellence.
Responsibilities
- Manage the Helpdesk and CAFM systems, including mailbox management, ensuring accurate logging, tracking, and reporting of all reactive and planned works.
- Plan, prioritise, and allocate tasks to appropriate engineers and subcontractors, ensuring effective resource distribution across sites in line with workload and contractual requirements.
- Coordinate all aspects of works delivery including labour, materials, permits, tools, and subcontractor engagement to ensure efficient completion.
- Ensure all tasks are correctly prioritised and managed in line with contractual SLAs, proactively mitigating risks to performance.
- Monitor daily KPI and SLA performance, taking corrective action where required to maintain service delivery standards.
- Carry out forward planning and look‑ahead scheduling in collaboration with Facilities Leads to ensure effective delivery across all sites.
- Liaise with subcontractors to arrange specialist PPMs and reactive works, ensuring compliance with site requirements, including RAMS and competencies.
- Review and validate completion notes, time records, and system data, ensuring works are fully closed out with appropriate follow‑on actions and sub‑orders where required.
- Maintain accurate CAFM data, including PPM records, asset linking, and the correct filing of service documentation within systems such as eLogbooks.
- Ensure all QHSE documentation and site communications (including notice boards) are maintained, compliant, and readily accessible within CBRE systems.
- Liaise with Contract Support, Facilities Leads, and the Contract Manager to ensure visibility of upcoming works, risks, and supplier performance.
- Develop and maintain standardised processes, monitor team availability, and ensure CBRE systems are fully utilised to drive consistency and efficiency.
- Analyse maintenance and performance data to identify trends, support reporting, and drive continuous improvement, while promoting CBRE culture and maintaining strong stakeholder relationships.
Person Specification
- Experience in a helpdesk, planning, or coordination role within facilities management or a similar operational environment.
- Demonstrable experience using CAFM systems to manage work orders, PPM schedules, and reporting.
- Strong planning and organisational skills with the ability to prioritise workloads, allocate resources, and manage multiple tasks in a fast‑paced environment.
- Good understanding of SLA‑driven service delivery, including prioritisation of reactive works and performance management against KPIs.
- Experience coordinating subcontractors, including scheduling works and ensuring compliance with site and safety requirements (e.g. RAMS, competencies).
- High attention to detail with the ability to review and validate job records, completion notes, time entries, and system data accurately.
- Strong knowledge of data management and system accuracy, including asset linking, record keeping, and document control within CAFM/eLogbooks.
- Effective communication and interpersonal skills, with the ability to build relationships with engineers, clients, and internal stakeholders.
- Proactive and solutions‑focused approach, with the ability to identify issues, manage risks, and drive tasks through to completion.
- Ability to monitor performance data, identify trends, and take action to improve service delivery.
- Good understanding of QHSE principles and the importance of maintaining compliant records and documentation.
- Competent in Microsoft Office applications (Excel, Outlook, Word), with the ability to manage emails, data, and reporting requirements.
- Team‑oriented with a flexible and adaptable approach to changing priorities and operational demands.
Maintenance Planner. Job in Darlington LilyLifestyle Jobs in Ferryhill employer: United Cerebral Palsy of Georgia
CBRE Global Workplace Solutions is an exceptional employer, offering a dynamic work environment in Darlington where employees can thrive in their roles as Maintenance Planners. With a strong focus on professional development, a commitment to operational excellence, and a culture that promotes teamwork and innovation, CBRE provides its staff with the tools and support needed for meaningful career growth while ensuring a positive impact on service delivery and customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Planner. Job in Darlington LilyLifestyle Jobs in Ferryhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into CBRE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to planning and coordination roles. Think about how your past experiences align with the responsibilities listed in the job description.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with CAFM systems and how you've used them to manage workloads effectively. Real-life examples can really make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar.
We think you need these skills to ace Maintenance Planner. Job in Darlington LilyLifestyle Jobs in Ferryhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Planner role. Highlight your experience with CAFM systems and any relevant planning or coordination roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Skills:In your cover letter, don’t just list your skills—show us how you’ve used them in real situations. Talk about your planning and organisational skills, and give examples of how you've managed workloads and prioritised tasks effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss how you've used these systems in past roles, especially in managing work orders and PPM schedules. This will show that you understand the technical side of the Helpdesk Planner role.
✨Demonstrate Your Planning Skills
Prepare examples of how you've successfully planned and prioritised workloads in a fast-paced environment. Think about specific situations where you allocated resources effectively or managed multiple tasks simultaneously. This will highlight your organisational skills and ability to handle pressure.
✨Showcase Your Communication Skills
Since this role involves liaising with engineers, subcontractors, and internal stakeholders, be ready to discuss how you've built strong relationships in previous positions. Share examples of how effective communication has led to successful project outcomes, as this is crucial for delivering exceptional customer service.
✨Understand QHSE Principles
Familiarise yourself with QHSE principles and be prepared to discuss their importance in maintaining compliant records and documentation. You might want to mention any experience you have with RAMS and safety requirements, as this will demonstrate your commitment to operational excellence.
