At a Glance
- Tasks: Manage European road freight from quote to delivery, ensuring top-notch customer service.
- Company: Join a dynamic logistics company in Felixstowe with a focus on growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Be at the forefront of European logistics and make a real impact.
- Qualifications: Experience in freight forwarding and strong communication skills are essential.
The predicted salary is between 35000 - 38000 £ per year.
Salary: 35k - 38k
Department: European Road Freight Operations
Reports to: Operations Manager
Location: Felixstowe Office Based
Role Type: Full-time
Role Purpose
To manage European road freight movements from quotation through to delivery, ensuring excellent customer service, strong supplier negotiation, accurate administration and profitable account management. This role involves operating trailers, quoting customers, arranging transport, negotiating with hauliers and partners, and helping retain and grow a portfolio of customers.
Key Responsibilities
- Arrange and manage European import and export road freight shipments, including part loads and full loads.
- Operate trailers efficiently, ensuring collections and deliveries are planned, monitored and completed correctly.
- Prepare accurate and competitive customer quotations while protecting company margin.
- Negotiate rates and service options with hauliers, agents and European partners.
- Keep customers updated throughout the shipment process and deal professionally with queries or issues.
- Build strong working relationships with customers, hauliers and internal teams.
- Manage and support a portfolio of customers.
- Ensure shipment details, costs, charges and customer records are updated accurately on internal systems.
- Work closely with customs, sales and operations colleagues to deliver an integrated service.
- Resolve delays, service issues and supplier problems quickly and communicate clearly.
- Maintain commercial awareness on all jobs, including margin, additional charges and cost control.
Skills and Experience
Essential
- Experience in freight forwarding, transport or logistics.
- Good understanding of European road freight operations.
- Strong customer service and communication skills.
- Confident negotiator with customers and suppliers.
- Good attention to detail and administration.
- Ability to manage multiple shipments and deadlines.
- Commercial awareness and understanding of margin.
Desirable
- Experience with European trailer operations.
- Knowledge of import/export procedures and customs requirements.
- Knowledge of Sea Freight.
- Experience managing customer accounts or portfolios.
- Existing haulier or European partner relationships.
Personal Qualities
The ideal candidate will be organised, proactive, commercially minded and confident on the phone. They will be able to work under pressure, solve problems quickly, build strong relationships and take ownership of both shipments and customer accounts.
Key Measures of Success
- Accurate and timely shipment handling.
- Strong customer communication and satisfaction.
- Profitable job margins.
- Effective supplier negotiation.
- Customer retention and account growth.
- Reliable system updates and administration.
European Road Freight Specialist. Job in Felixstowe LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Felixstowe. Our team thrives on collaboration and innovation, with ample opportunities for professional growth and development in the European road freight sector. We value our employees by providing competitive salaries, a supportive culture, and the chance to build lasting relationships with clients and partners, making every day rewarding and impactful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land European Road Freight Specialist. Job in Felixstowe LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their operations and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate – you’re the one they need!
✨Tip Number 3
Practice your negotiation skills! Since this role involves negotiating with hauliers and partners, brush up on your techniques. Role-play scenarios with friends or family to build confidence before those crucial discussions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it shows you’re serious about joining our team. Let’s get you that dream job in European road freight!
We think you need these skills to ace European Road Freight Specialist. Job in Felixstowe LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the European Road Freight Specialist role. Highlight your experience in freight forwarding and logistics, and don’t forget to showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about road freight operations and how your skills align with our needs. Be sure to mention any relevant experience with European transport and your knack for negotiation.
Showcase Your Achievements:When filling out your application, don’t just list your duties—show us what you've achieved! Whether it's improving customer satisfaction or negotiating better rates, we love to see quantifiable results that demonstrate your impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of European road freight operations. Be ready to discuss your experience in freight forwarding and how it relates to the role. Highlight any specific examples where you've successfully managed shipments or negotiated with suppliers.
✨Show Off Your Customer Service Skills
This role is all about building strong relationships, so be prepared to share stories that showcase your customer service prowess. Think of times when you resolved issues or went above and beyond for a client. This will demonstrate your proactive approach and ability to handle pressure.
✨Get Familiar with Quoting and Negotiation
Since you'll be preparing competitive quotations, practice explaining your thought process behind pricing. Be ready to discuss how you negotiate rates with hauliers and partners. Showing that you understand margin control will impress the interviewers.
✨Be Organised and Detail-Oriented
The job requires managing multiple shipments and deadlines, so highlight your organisational skills. Bring examples of how you've kept accurate records and updated systems in previous roles. This will show that you can handle the administrative side of things while keeping everything running smoothly.
