At a Glance
- Tasks: Manage European road freight from quote to delivery, ensuring top-notch customer service.
- Company: Join a dynamic logistics company in Felixstowe with a focus on growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for career advancement in a thriving sector.
- Why this job: Be part of a fast-paced industry and make a real impact on customer satisfaction.
- Qualifications: Experience in freight forwarding and strong communication skills are essential.
The predicted salary is between 35000 - 38000 £ per year.
Salary: 35k - 38k
Department: European Road Freight Operations
Reports to: Operations Manager
Location: Felixstowe Office Based
Role Type: Full-time
Role Purpose
To manage European road freight movements from quotation through to delivery, ensuring excellent customer service, strong supplier negotiation, accurate administration and profitable account management. This role involves operating trailers, quoting customers, arranging transport, negotiating with hauliers and partners, and helping retain and grow a portfolio of customers.
Key Responsibilities
- Arrange and manage European import and export road freight shipments, including part loads and full loads.
- Operate trailers efficiently, ensuring collections and deliveries are planned, monitored and completed correctly.
- Prepare accurate and competitive customer quotations while protecting company margin.
- Negotiate rates and service options with hauliers, agents and European partners.
- Keep customers updated throughout the shipment process and deal professionally with queries or issues.
- Build strong working relationships with customers, hauliers and internal teams.
- Manage and support a portfolio of customers.
- Ensure shipment details, costs, charges and customer records are updated accurately on internal systems.
- Work closely with customs, sales and operations colleagues to deliver an integrated service.
- Resolve delays, service issues and supplier problems quickly and communicate clearly.
- Maintain commercial awareness on all jobs, including margin, additional charges and cost control.
Skills and Experience
Essential
- Experience in freight forwarding, transport or logistics.
- Good understanding of European road freight operations.
- Strong customer service and communication skills.
- Confident negotiator with customers and suppliers.
- Good attention to detail and administration.
- Ability to manage multiple shipments and deadlines.
- Commercial awareness and understanding of margin.
Desirable
- Experience with European trailer operations.
- Knowledge of import/export procedures and customs requirements.
- Knowledge of Sea Freight.
- Experience managing customer accounts or portfolios.
- Existing haulier or European partner relationships.
Personal Qualities
The ideal candidate will be organised, proactive, commercially minded and confident on the phone. They will be able to work under pressure, solve problems quickly, build strong relationships and take ownership of both shipments and customer accounts.
Key Measures of Success
- Accurate and timely shipment handling.
- Strong customer communication and satisfaction.
- Profitable job margins.
- Effective supplier negotiation.
- Customer retention and account growth.
- Reliable system updates and administration.
European Road Freight Forwarder. Job in Felixstowe LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Felixstowe office, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the European road freight sector. With competitive salaries and a strong focus on employee development, we provide ample opportunities for growth and advancement, ensuring that our team members are equipped to excel in their roles while enjoying a supportive environment that values their contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land European Road Freight Forwarder. Job in Felixstowe LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to European road freight operations. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your negotiation skills! During interviews, share specific examples of how you've successfully negotiated rates or resolved issues in the past. This will demonstrate your ability to handle the challenges of the role and impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get your application in and let’s get you that job!
We think you need these skills to ace European Road Freight Forwarder. Job in Felixstowe LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the European Road Freight Forwarder role. Highlight your experience in freight forwarding and logistics, and don’t forget to showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing shipments and negotiating with suppliers. We love a good story that shows your passion for the industry!
Show Off Your Skills:In your application, make sure to highlight your attention to detail and ability to manage multiple shipments. We’re looking for someone who can juggle tasks while keeping everything organised. Let us know how you’ve done this in past roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of European road freight operations. Understand the ins and outs of import/export procedures, and be ready to discuss how you've managed shipments in the past. This will show that you're not just a candidate, but someone who knows the industry well.
✨Show Off Your Negotiation Skills
Since negotiating rates with hauliers and partners is key, prepare some examples of successful negotiations you've handled before. Think about what strategies worked for you and how you maintained strong relationships while getting the best deals.
✨Customer Service is Key
Be ready to talk about how you've provided excellent customer service in previous roles. Share specific instances where you resolved issues or kept customers updated during the shipment process. This will highlight your ability to manage customer accounts effectively.
✨Stay Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple shipments and deadlines. Bring up any tools or systems you use to keep track of everything, and show that you can handle pressure while maintaining attention to detail.
