At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for users.
- Company: Leading defence and security firm with a focus on innovation.
- Benefits: Generous holiday allowance, health plans, and employee discounts.
- Other info: Opportunities for volunteering and career growth in a supportive environment.
- Why this job: Join a dynamic team and make an impact in the tech world.
- Qualifications: Customer-focused, with IT support experience and knowledge of Microsoft tools.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough.
Key Responsibilities
- Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
- Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
- Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
- Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
- Providing clear, friendly, and professional communication to users of varying technical ability
- Documenting steps taken to resolve issues, contributing to the knowledge base where applicable
Job Requirements
- Excellent communication and interpersonal skills with a customer-focused empathetic approach
- The ability to work independently and as part of a team
- Previous experience working in an IT support or helpdesk role
- Working knowledge of Microsoft Windows and Office 365
- Working knowledge of Active Directory / Azure AD account administration
- The ability to follow documented procedures and contribute to knowledge articles
Essential Qualifications
- ITIL Foundation v4 certification (or willingness to obtain) is desirable
Benefits
- Matched contribution pension scheme, with life assurance
- Generous holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- Support for the Armed Forces community by honouring the Armed Forces Covenant and maintaining Gold Award standard in the Defence Employer Recognition Scheme
- Volunteering Opportunities - helping charities and local community
Join our client's dynamic team in Farnborough and be a part of the future in defence and security. Apply now to make an impact with innovative technology and collaborative teamwork.
IT Support Services Specialist. Job in Farnborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading employer in the defence and security sector, where you will thrive in a supportive work culture that values innovation and teamwork. With excellent benefits including a matched contribution pension scheme, generous holiday allowance, and opportunities for professional growth, this role in Farnborough offers a meaningful career path while contributing to the Armed Forces community. Experience a workplace that prioritises employee well-being and community engagement, making it an exceptional place to develop your IT support skills.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Services Specialist. Job in Farnborough LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and the tech they use. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT-related incidents, brush up on common issues and how to resolve them. You might even want to run through some mock scenarios with a friend to get comfortable.
✨Tip Number 3
Don’t underestimate the power of communication! Be ready to demonstrate your ability to explain technical concepts in simple terms. Remember, you’ll be helping users with varying levels of tech knowledge, so clarity is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Let’s get you that job!
We think you need these skills to ace IT Support Services Specialist. Job in Farnborough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your communication skills. We want to see how you’ve tackled similar challenges before, so don’t hold back on those relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Services Specialist role. Be sure to mention your customer-focused approach and any relevant qualifications like ITIL certification.
Showcase Your Technical Skills:We’re looking for someone with a solid understanding of Microsoft Windows, Office 365, and Active Directory. Make sure to highlight these skills in your application, as they’re key to the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Farnborough. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity with the technologies they'll expect you to support.
✨Show Off Your Communication Skills
Since you'll be dealing with users of varying technical abilities, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Prepare by thinking through common issues like troubleshooting hardware or software problems, and outline your step-by-step approach to resolving them.
✨Demonstrate Team Spirit
Highlight your ability to work both independently and as part of a team. Share examples from past experiences where collaboration led to successful outcomes, especially in high-pressure situations.
