At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for users.
- Company: Leading defence and security firm with a focus on innovation.
- Benefits: Generous holiday allowance, health plans, and employee discounts.
- Other info: Opportunities for volunteering and career growth in a supportive environment.
- Why this job: Join a dynamic team and make an impact in the tech world.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Our client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough.
Key Responsibilities
- Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests.
- Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented.
- Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate.
- Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate.
- Providing clear, friendly, and professional communication to users of varying technical ability.
- Documenting steps taken to resolve issues, contributing to the knowledge base where applicable.
Job Requirements
- Excellent communication and interpersonal skills with a customer-focused empathetic approach.
- The ability to work independently and as part of a team.
- Previous experience working in an IT support or helpdesk role.
- Working knowledge of Microsoft Windows and Office 365.
- Working knowledge of Active Directory / Azure AD account administration.
- The ability to follow documented procedures and contribute to knowledge articles.
Essential Qualifications
- ITIL Foundation v4 certification (or willingness to obtain) is desirable.
Benefits
- Matched contribution pension scheme, with life assurance.
- Generous holiday allowance, with the option to purchase additional days.
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more.
- Support for the Armed Forces community by honouring the Armed Forces Covenant and maintaining Gold Award standard in the Defence Employer Recognition Scheme.
- Volunteering Opportunities - helping charities and local community.
Join our client's dynamic team in Farnborough and be a part of the future in defence and security. Apply now to make an impact with innovative technology and collaborative teamwork.
IT Support Services Agent. Job in Farnborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading employer in the defence and security sector, where you will thrive in a supportive work culture that values innovation and teamwork. Located in Farnborough, our client offers excellent benefits including a matched contribution pension scheme, generous holiday allowance, and opportunities for professional growth, all while contributing to meaningful projects that support the Armed Forces community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Services Agent. Job in Farnborough LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Research their values and mission, especially since they’re in the defence and security sector. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves providing first-line support, brush up on common IT issues and how to resolve them. You can even simulate scenarios with friends or family to get comfortable explaining solutions clearly.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle difficult customers or complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Services Agent. Job in Farnborough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about the IT Support Services Agent role. We love seeing genuine enthusiasm for the position.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team in Farnborough!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and familiarity with the systems they'll expect you to support.
✨Showcase Your Communication Skills
Since you'll be providing first-line support, it's crucial to demonstrate your excellent communication skills. Practice explaining technical concepts in simple terms, as you'll need to assist users with varying levels of technical ability. A friendly and professional tone can make all the difference!
✨Prepare for Scenario Questions
Expect questions that put you in real-life IT support scenarios. Think about how you would troubleshoot common issues or escalate problems. Having a few examples ready will help you articulate your thought process and problem-solving skills effectively.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration. Be prepared to share examples of how you've successfully worked in a team and also instances where you've taken initiative on your own. This balance is key to showing you're a well-rounded candidate.
