At a Glance
- Tasks: Assist customers via phone, email, and web chat while resolving their IT issues.
- Company: United Cerebral Palsy of Georgia, a supportive and inclusive workplace.
- Benefits: Training provided, 35 hours a week, and a friendly work environment.
- Other info: Great opportunity for growth in the technology field.
- Why this job: Kick-start your tech career while helping others and developing your skills.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 £ per year.
United Cerebral Palsy of Georgia is hiring an IT Customer Advisor in Fareham to assist customers through telephone, email, and web chat. The role includes logging requests and resolving issues.
Ideal candidates will have excellent communication skills and a passion for customer service. The position offers training and the opportunity to work 35 hours a week in a supportive environment. Join us to kick-start your career in technology!
IT Customer Support Specialist — Training Provided in Fareham employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training provided for the IT Customer Support Specialist role, you will have the opportunity to enhance your skills while working 35 hours a week in Fareham, making a meaningful impact in the lives of our customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Support Specialist — Training Provided in Fareham
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be assisting customers through various channels, practice how you explain technical issues in simple terms. We want to see you shine in those conversations!
✨Tip Number 2
Research the company and its values. Understanding United Cerebral Palsy of Georgia's mission will help you connect with the team during interviews. We love candidates who show genuine interest in what we do!
✨Tip Number 3
Prepare for common customer support scenarios. Think about how you'd handle different situations, like a frustrated customer or a tricky tech issue. We want to see your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our supportive environment and kick-starting your career in technology!
We think you need these skills to ace IT Customer Support Specialist — Training Provided in Fareham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping others. Share any experiences where you’ve gone the extra mile for a customer, as this will resonate with our values.
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Customer Support Specialist role. Highlight relevant skills and experiences that align with the job description, so we can see why you’re a great fit!
Be Clear and Concise:We appreciate straightforward communication. Keep your application clear and to the point, avoiding jargon unless it’s relevant. This will help us understand your qualifications quickly.
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the basics of IT support. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since this role involves assisting customers through various channels, practice clear and concise communication. Role-play with a friend or family member to simulate customer interactions, focusing on being friendly and helpful.
✨Show Your Passion for Customer Service
Be prepared to share examples of when you've gone above and beyond for a customer. Highlighting your dedication to providing excellent service will resonate well with the interviewers at United Cerebral Palsy of Georgia.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture and training opportunities. This shows that you're genuinely interested in the role and eager to learn, which is exactly what they’re looking for in a candidate.
