At a Glance
- Tasks: Assist customers with IT queries via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on customer service.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and receive full training.
- Other info: Great opportunity for personal growth in a supportive team environment.
- Why this job: Kickstart your tech career while helping others solve their IT issues.
- Qualifications: Customer service experience is a plus; IT knowledge is helpful but not required.
The predicted salary is between 27800 - 27800 £ per year.
Salary: 13.45 per hour (Living Wage Employer)
Location: Portsdown West, Fareham, PO17 6AD
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
IT Customer Advisor. Job in Fareham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer that prioritises employee growth and development, offering comprehensive training for the IT Customer Advisor role. With a supportive work culture in Fareham, employees enjoy a collaborative environment that fosters innovation and teamwork, alongside competitive pay as a Living Wage Employer. This position not only provides a pathway into the technology sector but also encourages a genuine passion for customer service, making it a rewarding opportunity for those looking to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Advisor. Job in Fareham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, email, and web chat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that IT Customer Advisor role!
We think you need these skills to ace IT Customer Advisor. Job in Fareham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service roles and relevant IT knowledge, even if it's just a little. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and technology. Let us know why you're excited about the IT Customer Advisor role and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone friendly and professional. We love good communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the basics of IT and customer service. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and IT scenarios. Think about how you would handle specific situations, like a frustrated customer or a technical issue. This will help you articulate your thoughts clearly during the interview.
✨Show Your Passion
Let your enthusiasm for customer service shine through. Share examples of times you've gone above and beyond for a customer. This will demonstrate your genuine interest in helping others and your commitment to delivering great service.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about the position.
