At a Glance
- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in the heart of London, focused on quality living experiences.
- Benefits: Gain valuable experience in facilities management with potential for career growth.
- Other info: Opportunity to work closely with senior management and develop your professional network.
- Why this job: Make a real difference in residents' lives while honing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer-focused and professional
- Organised and proactive
- Strong problem-solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day-to-day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Facilities Manager (Residential). Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Greenwich. Our commitment to employee growth is reflected in our supportive culture, where you will have the opportunity to enhance your skills in facilities management while ensuring a high-quality living experience for our residents. With a focus on teamwork and excellence, we provide a unique chance to make a meaningful impact in the community, all while enjoying the vibrant lifestyle that London has to offer.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager (Residential). Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums to meet people who can help you land that job. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their needs, especially around customer service and contractor management. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Facilities Manager (Residential). Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Manager role. Share specific examples of how you've managed operations or improved customer satisfaction in the past.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've tackled challenges head-on. We love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Estate Management Basics
Brush up on your knowledge of facilities management, especially in residential settings. Be ready to discuss how you would handle daily operations, manage contractors, and ensure compliance with health and safety regulations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you resolved complaints or built strong relationships with residents and stakeholders.
✨Demonstrate Financial Acumen
Familiarise yourself with budget management and service charge processes. Be prepared to discuss how you’ve managed costs in the past and any strategies you’ve used to identify savings.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to estate management. Practice your responses to scenarios involving contractor management, emergency procedures, or handling resident complaints to show your problem-solving skills.
