At a Glance
- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in the heart of Greenwich, London.
- Benefits: Gain valuable experience in facilities management with potential for career growth.
- Other info: Temporary role with a chance to shine in a fast-paced environment.
- Why this job: Make a real difference in residents' lives while honing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer-focused and professional
- Organised and proactive
- Strong problem-solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day-to-day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Facilities Manager (Residential) - Greenwich. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Facilities Manager at our Greenwich residential estate, you will join a dynamic team dedicated to delivering exceptional service and maintaining high standards in a vibrant community. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering opportunities for training and advancement within the property management sector. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment where your contributions are valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager (Residential) - Greenwich. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field, especially those who know the Greenwich area. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of health and safety compliance and customer service excellence. We recommend practising common interview questions related to managing contractors and handling resident complaints.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve improved estate operations or resolved issues quickly. This will demonstrate your proactive approach and ability to manage multiple priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Facilities Manager (Residential) - Greenwich. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your facilities management experience, customer service skills, and any relevant qualifications like IOSH or NEBOSH. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Facilities Manager role. Share specific examples of how you've managed estates or improved customer satisfaction in the past. Let us know what makes you tick!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and contractors, make sure your application showcases your communication prowess. Whether it's through your writing style or examples of past experiences, we want to see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Estate Management Basics
Brush up on your knowledge of facilities management, especially in residential settings. Be ready to discuss how you would handle daily operations, manage contractors, and ensure compliance with health and safety regulations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you resolved complaints or built strong relationships with residents and stakeholders.
✨Demonstrate Financial Acumen
Familiarise yourself with budget management and service charge processes. Be prepared to discuss how you've managed costs in the past and any strategies you've used to identify savings.
✨Highlight Your Organisational Skills
Since this role involves managing multiple priorities, be ready to share how you stay organised. Discuss tools or methods you use to keep track of tasks, deadlines, and communications with contractors and residents.
