At a Glance
- Tasks: Provide friendly, professional customer support and manage appointments in your local community.
- Company: Join a public sector client dedicated to community service in Edinburgh.
- Benefits: Earn £14.51 per hour with valuable experience and skill development.
- Other info: Enjoy a dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Pertemps are delighted to be working with our public sector client to recruit a Face-to-Face Customer Service Advisor on a temporary basis.
Role: Face-to-Face Customer Service Advisor (temporary)
Location: Edinburgh - SouthWest Locality
Hours: Monday to Friday - 36 hours per week
Pay Rate: £14.51 per hour
Start Date: ASAP
Duration: Temporary ongoing
About the Role: This is a fantastic opportunity to work at the heart of your local community, providing a welcoming and professional front-line service.
Responsibilities:
- Welcoming customers and providing a friendly, professional first impression
- Supporting visitors with enquiries and guiding them to the right services
- Managing appointments, including check-ins and issuing tickets
- Taking payments and processing service requests accurately
- Updating customer information on internal systems
- Working closely with colleagues to ensure smooth service delivery
- Handling enquiries with care, efficiency, and a strong customer focus
Qualifications:
- Previous experience in a customer-facing role
- Excellent communication and interpersonal skills
- A calm, patient and empathetic approach
- Strong organisational skills and ability to multitask
- Confidence using IT systems and handling customer information accurately
- A positive, team-focused attitude
Benefits:
- Be part of a community-focused role where your work truly matters
- Gain valuable experience within a public sector environment
- Work in a supportive team with a strong customer-first culture
- Develop your skills in a varied and people-focused position
If you're friendly, organised, and passionate about helping others, apply today via this advert!
Face-to-Face Customer Support Advisor. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Pertemps offers an exceptional opportunity for individuals seeking meaningful employment as a Face-to-Face Customer Support Advisor in Edinburgh. With a strong focus on community engagement, employees benefit from a supportive team environment that prioritises customer service excellence and personal development. This role not only allows you to make a positive impact in your local area but also provides valuable experience within the public sector, fostering both professional growth and a sense of fulfilment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Face-to-Face Customer Support Advisor. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the public sector client and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Face-to-Face Customer Support Advisor. Role-play with a friend or family member to get comfortable with handling enquiries and providing solutions on the spot.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable for your interview. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Face-to-Face Customer Support Advisor. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about providing a welcoming service!
Tailor Your Experience:Make sure to highlight any previous customer-facing roles you've had. We’re looking for those excellent communication skills and that calm, patient approach, so weave those experiences into your application to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out – we love a good list!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our community-focused team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Face-to-Face Customer Support Advisor. Familiarise yourself with the key tasks like managing appointments and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've successfully handled customer queries in the past. Think of specific situations where you provided excellent service or resolved issues effectively. This will highlight your communication skills and customer focus.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication and are keen to understand the needs of customers, which is crucial for this position.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the team culture or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
