At a Glance
- Tasks: Manage accounts globally, ensuring top-notch customer service and meeting revenue targets.
- Company: Join Ramsden International, a leading British Grocery Export Business with a global reach.
- Benefits: Enjoy hybrid working, competitive salary, pension scheme, and health cashback plan.
- Other info: Great opportunities for career progression and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in sales or customer service, strong communication skills, and IT literacy.
The predicted salary is between 30000 - 40000 £ per year.
Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide.
HYBRID WORKING POLICY (39 hours per week) Monday and Friday working from home. Tuesday, Wednesday & Thursday working from the Head Office in Grimsby.
JOB PURPOSE Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day-to-day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills.
KEY RESPONSIBILITIES
- Providing world class customer service to all our customers.
- Receive, quote and process customer orders through to invoice in accordance with territory requirements and provide aftercare for all our orders.
- Communicate with internal stakeholders for commercial, data and financial queries.
- Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability.
- Monitoring sales, upselling and avoiding lost/lapsed customers on all your accounts.
- Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system.
- Promoting customer self-service through Ramsden Internationals E-Commerce platform.
- Co-ordinate a number of key suppliers to ensure goods arrive with our customers in a timely and cost-effective manner.
- Ensure all paperwork is completed to allow for smooth goods entrance into territory.
- Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties.
- Sharing of category focus, new product development and promotional information.
- Complaint handling for your own customers.
- Small claim approvals.
SKILLS AND EXPERIENCE
- Previous experience within a sales and/or customer service environment.
- Exceptional communication skills both verbal and written.
- Organised and able to prioritise own workload.
- IT literate with sound understanding of Microsoft packages.
- Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise.
- Strong attention to detail.
PERSONAL SPECIFICATION The ideal candidate will thrive in a busy environment where they love to make a difference and put customer at the heart of everything they do. A person that can work on their own and can manage their own workload but are willing to ask for support if required. The right person will be able to juggle multiple tasks at the same time and be motivated by targets.
WHAT'S ON OFFER?
- Highly competitive base salary
- Hybrid working policy
- 5% employer matched pension
- Discretionary holiday buy in scheme
- Discount cards
- Health cashback plan
- Life assurance
- Career progression opportunities
Export Sales Account Advisor. Job in Grimsby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Ramsden International is an exceptional employer, offering a dynamic work environment in Grimsby that champions hybrid working, allowing employees to balance their professional and personal lives effectively. With a strong focus on employee growth, competitive salaries, and a range of benefits including a pension scheme and health cashback plan, Ramsden International fosters a culture of support and development, making it an ideal place for those looking to thrive in the export sales sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Export Sales Account Advisor. Job in Grimsby LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing Ramsden International's offerings will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role requires exceptional verbal and written communication, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Ramsden International.
We think you need these skills to ace Export Sales Account Advisor. Job in Grimsby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Export Sales Account Advisor role. Highlight your previous experience in sales and customer service, and showcase how your skills align with the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since exceptional written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through. We love a bit of flair, as long as it’s appropriate!
Demonstrate Your Organisational Skills:In your application, give examples of how you've managed your workload effectively in the past. Mention any tools or methods you use to stay organised, as this will show us you can handle the busy environment we thrive in at Ramsden International.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Products
Before the interview, take some time to familiarise yourself with Ramsden International's product range. Understanding their offerings will not only impress your interviewers but also help you demonstrate how you can provide world-class customer service.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare examples of how you've successfully handled customer queries or complaints in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Consider sharing specific strategies or tools you use to stay organised, as this will show that you can handle the demands of the role effectively.
✨Prepare for Problem-Solving Scenarios
Think of a few challenging situations you've faced in previous roles and how you resolved them. This will showcase your ability to think outside the box and handle issues as they arise, which is crucial for an Export Sales Account Advisor.
