At a Glance
- Tasks: Manage customer accounts and provide world-class service while working in a dynamic team.
- Company: Join Ramsden International, a leading British Grocery Export Business with global reach.
- Benefits: Enjoy hybrid working, competitive salary, health plans, and career progression opportunities.
- Other info: Thriving environment with opportunities to learn and grow your career.
- Why this job: Make a real impact by helping customers worldwide and enhancing their experience.
- Qualifications: Experience in sales or customer service with strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide.
HYBRID WORKING POLICY (39 hours per week) Monday and Friday working from home. Tuesday, Wednesday & Thursday working from the Head Office in Grimsby.
JOB PURPOSE Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day-to-day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills.
KEY RESPONSIBILITIES
- Providing world class customer service to all our customers.
- Receive, quote and process customer orders through to invoice in accordance with territory requirements and provide aftercare for all our orders.
- Communicate with internal stakeholders for commercial, data and financial queries.
- Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability.
- Monitoring sales, upselling and avoiding lost/lapsed customers on all your accounts.
- Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system.
- Promoting customer self-service through Ramsden Internationals E-Commerce platform.
- Co-ordinate a number of key suppliers to ensure goods arrive with our customers in a timely and cost-effective manner.
- Ensure all paperwork is completed to allow for smooth goods entrance into territory.
- Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties.
- Sharing of category focus, new product development and promotional information.
- Complaint handling for your own customers.
- Small claim approvals.
SKILLS AND EXPERIENCE
- Previous experience within a sales and/or customer service environment.
- Exceptional communication skills both verbal and written.
- Organised and able to prioritise own workload.
- IT literate with sound understanding of Microsoft packages.
- Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise.
- Strong attention to detail.
PERSONAL SPECIFICATION The ideal candidate will thrive in a busy environment where they love to make a difference and put customer at the heart of everything they do. A person that can work on their own and can manage their own workload but are willing to ask for support if required. The right person will be able to juggle multiple tasks at the same time and be motivated by targets.
WHAT'S ON OFFER?
- Highly competitive base salary
- Hybrid working policy
- 5% employer matched pension
- Discretionary holiday buy in scheme
- Discount cards
- Health cashback plan
- Life assurance
- Career progression opportunities
Export Account Advisor (Customer Service). Job in Grimsby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Ramsden International is an exceptional employer, offering a dynamic work environment in Grimsby that champions hybrid working, allowing employees to balance their professional and personal lives effectively. With a strong focus on career progression, competitive salaries, and a comprehensive benefits package including health cashback plans and life assurance, Ramsden International fosters a culture of support and growth, making it an ideal place for those looking to thrive in the export and customer service sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Export Account Advisor (Customer Service). Job in Grimsby LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Ramsden International or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and sales. Think about your past experiences and how they relate to the role of an Export Account Advisor. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your previous roles to demonstrate how you've provided world-class customer service. Remember, they want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you're genuinely interested in the position. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Export Account Advisor (Customer Service). Job in Grimsby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Export Account Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role requires exceptional written communication, ensure your application is clear and concise. Use professional language but let your personality shine through. We love a bit of character in our applications!
Highlight Your Organisational Skills:The job involves managing multiple accounts and deadlines, so be sure to mention any experience you have with prioritising tasks and staying organised. We’re looking for someone who can juggle responsibilities like a pro!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Ramsden International is all about providing world-class service, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Off Your Communication Skills
Since this role requires exceptional verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully handled customer queries or complaints.
✨Get Familiar with Their Products
With over 24,000 products, it’s a good idea to have a basic understanding of what Ramsden International offers. This will not only impress your interviewers but also show that you're genuinely interested in the company and its operations.
✨Demonstrate Your Organisational Skills
The job involves managing multiple accounts and deadlines, so be prepared to discuss how you prioritise tasks and stay organised. Maybe share a time when you successfully juggled several responsibilities without dropping the ball!
