At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join a people-focused company that values collaboration and growth.
- Benefits: Enjoy 27 days annual leave, private healthcare, and regular salary reviews.
- Other info: Great opportunities for progression and a supportive culture await you!
- Why this job: Shape a motivated team and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service and leadership skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an ambitious Sales & Customer Service Leader to help drive a high‑performing, customer‑focused support function. In this role, you’ll lead from the front, creating a proactive, solutions‑led culture where strong communication, accountability, and teamwork are key. You’ll support and develop a team of advisors, ensuring enquiries are handled efficiently while maintaining excellent customer experiences and strong commercial awareness. Working closely with leadership, you’ll help embed clear standards, motivate the team to achieve targets, and encourage confident decision‑making that benefits both customers and the business. Experience within a global operation or an understanding would be beneficial. This is a fantastic opportunity for someone who enjoys developing people, thrives in a fast‑paced environment, and wants to play a key role in shaping a motivated and collaborative team.
Key Responsibilities
- Lead and develop the customer support function to ensure consistent delivery of high‑quality, commercially focused service and strong client outcomes.
- Champion a proactive, conversation‑led approach to customer engagement, positioning phone communication as the primary channel for enquiry handling, relationship development, and conversion.
- Foster a results‑driven team environment that emphasises accountability, responsiveness, and a clear understanding of individual contribution to business performance.
- Monitor and drive team performance across key metrics including enquiry handling, conversion, revenue generation, customer experience, and overall operational success.
- Provide leadership and guidance to team supervisors, strengthening their management capability and supporting them in coaching, motivating, and developing their teams.
- Define and maintain clear expectations around service quality, performance targets, and decision‑making responsibilities.
- Promote strong collaboration between the customer service function and wider internal teams while maintaining productive working relationships with external stakeholders.
- Ensure performance targets are clearly communicated and embedded within the team culture.
- Identify room for improvement within the team and implement development plans to maintain service standards and support ongoing team growth.
What’s on Offer
- A supportive, people‑focused culture
- Clear performance expectations and development pathways
- Regular salary reviews
- Opportunities for progression within a growing organisation
- 27 days annual leave
- Private healthcare
- EAP access
- Salary sacrifice scheme
- Day off for your birthday
If you’re driven, resilient and ready to lead from the front, we’d love to hear from you!
Sales & Customer Service Leader. Job in Exeter LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive and people-focused culture that prioritises employee development and well-being. As a Sales & Customer Service Leader in Exeter, you'll benefit from clear performance expectations, regular salary reviews, and opportunities for progression within our growing organisation, all while enjoying a generous 27 days of annual leave and private healthcare. Join us to lead a motivated team in a fast-paced environment where your contributions directly impact customer satisfaction and business success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Leader. Job in Exeter LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about leading a customer-focused team, being able to articulate your thoughts clearly and confidently is key. Try role-playing common interview questions with a friend or in front of a mirror.
✨Tip Number 3
Showcase your leadership experience! Think of specific examples where you've motivated a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales & Customer Service Leader. Job in Exeter LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you've motivated others and driven results, so share specific examples that showcase your leadership style.
Emphasise Customer Focus:Since this role is all about customer service, don’t forget to mention your approach to creating excellent customer experiences. Talk about how you've handled enquiries and built relationships in the past, as this will resonate with us at StudySmarter.
Be Results-Driven:We love a candidate who can demonstrate a strong understanding of performance metrics. Include any relevant achievements or targets you've met in previous roles, as this shows us you're ready to drive team performance and contribute to our success.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, make sure you research LilyLifestyle thoroughly. Understand their values, mission, and the specifics of their customer service approach. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Sales & Customer Service Leader, you’ll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you’ve successfully motivated a team, handled challenges, or improved performance metrics. Be ready to discuss how you can foster a proactive, solutions-led culture.
✨Emphasise Communication and Collaboration
Strong communication is key in this role. Think of instances where you’ve effectively communicated with both customers and team members. Highlight your experience in fostering collaboration between departments, as this will resonate well with their emphasis on teamwork and relationship-building.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for scenario-based questions where you might need to demonstrate how you would handle specific customer service situations or team dynamics. This will showcase your critical thinking and adaptability in a fast-paced environment.
