At a Glance
- Tasks: Lead a dynamic customer service team and drive innovative processes.
- Company: Join an award-winning eco technology company with a strong reputation.
- Benefits: Enjoy a competitive salary, private medical, 34 days holiday, and career progression.
- Other info: Be part of a supportive team with excellent training and growth opportunities.
- Why this job: Make a real impact in the Net Zero space while supporting local and global clients.
- Qualifications: Experience in customer service and knowledge of B2B roles required.
The predicted salary is between 32000 - 32000 £ per year.
Are you a Customer Service Team Lead or a Customer Service Agent wanting to take the jump to a team lead that wants to join an innovative company with excellent reputation within the Net Zero space?
Do you have experience in a customer service position and want to work as part of a supportive and cohesive team dealing with local companies to global franchises with fantastic staff retention?
On offer is the chance to join an accredited company that has over 20 years of experience within the procurement and Net Zero space, they're also well known for their training and progression to help elevate your career.
The company specialise in energy procurement and Net Zero solutions, enabling customers to control costs, reduce carbon consumption and improve emissions by understanding values and new technologies available in the energy market. Working with local companies to global franchises, this consultancy is award winning and boasts excellent client support.
The ideal candidate will be a Customer Service Team Lead or someone wanting to make the jump to become one that wants to join a company that truly cares for their employees.
The Role- Lead the customer service team
- Dealing with procurement and contract issues
- Gathering data for clients
- Drive new processes
- Experience in a customer service position
- Knowledge of Voice of the Customer program
- Experience with a B2B role
- Commutable to Exeter
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Customer Service Team Lead (Eco Technology). Job in Exeter LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking company in Exeter that prioritises employee well-being and career development, offering a competitive salary of £32,000 alongside private medical insurance and an impressive 34 days of holiday. With a strong focus on training and progression, this innovative firm is dedicated to making a positive impact in the Net Zero space while fostering a supportive and cohesive team environment, making it an ideal place for those looking to grow their careers in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead (Eco Technology). Job in Exeter LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the eco technology space and let them know you're on the lookout for a Customer Service Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer service in the Net Zero space, be ready to discuss how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Showcase your leadership skills! Even if you haven't held a formal team lead position before, think of examples where you've taken charge or helped improve processes in your previous roles. This will demonstrate your potential to lead the customer service team effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our innovative team at LilyLifestyle.
We think you need these skills to ace Customer Service Team Lead (Eco Technology). Job in Exeter LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Team Lead role. Highlight any relevant customer service experience, especially in B2B settings, and don’t forget to mention your leadership qualities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about eco technology and how your background makes you a perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead a team and improve customer satisfaction. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the company's mission in the Net Zero space. Familiarise yourself with their services and how they help clients manage energy costs and emissions. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a potential Customer Service Team Lead, be ready to discuss your leadership style. Prepare examples of how you've successfully led a team or handled challenging situations in customer service. Highlight your ability to drive new processes and improve team performance.
✨Prepare for B2B Scenarios
Since this role involves dealing with both local companies and global franchises, think about your experience in B2B environments. Be prepared to discuss specific instances where you've managed client relationships or resolved procurement issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, training opportunities, and how they measure success in the customer service team. This shows you're not just interested in the job, but also in growing with the company.
