At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales success.
- Company: Join a people-focused company that values collaboration and growth.
- Benefits: Enjoy 27 days annual leave, private healthcare, and regular salary reviews.
- Other info: Great opportunities for progression in a growing organisation.
- Why this job: Shape a motivated team while making a real impact in a fast-paced environment.
- Qualifications: Proven leadership skills and a passion for developing others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an ambitious Sales & Customer Service Leader to help drive a high-performing, customer-focused support function. In this role, you will lead from the front, creating a proactive, solutions-led culture where strong communication, accountability, and teamwork are key. You will support and develop a team of advisors, ensuring enquiries are handled efficiently while maintaining excellent customer experiences and strong commercial awareness. Working closely with leadership, you will help embed clear standards, motivate the team to achieve targets, and encourage confident decision-making that benefits both customers and the business. This is a fantastic opportunity for someone who enjoys developing people, thrives in a fast-paced environment, and wants to play a key role in shaping a motivated and collaborative team.
Key Responsibilities
- Lead and develop the customer support function to ensure consistent delivery of high-quality, commercially focused service and strong client outcomes.
- Champion a proactive, conversation-led approach to customer engagement, positioning phone communication as the primary channel for enquiry handling, relationship development, and conversion.
- Foster a results-driven team environment that emphasises accountability, responsiveness, and a clear understanding of individual contribution to business performance.
- Monitor and drive team performance across key metrics including enquiry handling, conversion, revenue generation, customer experience, and overall operational success.
- Provide leadership and guidance to team supervisors, strengthening their management capability and supporting them in coaching, motivating, and developing their teams.
- Define and maintain clear expectations around service quality, performance targets, and decision-making responsibilities.
- Promote strong collaboration between the customer service function and wider internal teams while maintaining productive working relationships with external stakeholders.
- Ensure performance targets are clearly communicated and embedded within the team culture.
- Identify room for improvement within the team and implement development plans to maintain service standards and support ongoing team growth.
What’s on Offer
- A supportive, people-focused culture
- Clear performance expectations and development pathways
- Regular salary reviews
- Opportunities for progression within a growing organisation
- 27 days annual leave
- Private Healthcare
- EAP access
- Salary sacrifice scheme
- Day off for your birthday
If you are driven, resilient and ready to lead from the front, we would love to hear from you!
Customer Service and Sales Operations Leader. Job in Exeter LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Exeter location, we pride ourselves on fostering a supportive and people-focused culture that empowers our employees to thrive. As a Customer Service and Sales Operations Leader, you will benefit from clear performance expectations, regular salary reviews, and ample opportunities for progression within our growing organisation. With 27 days of annual leave, private healthcare, and unique perks like a day off for your birthday, we are committed to creating a rewarding work environment where you can develop your skills and lead a motivated team.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Operations Leader. Job in Exeter LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their goals. We want you to shine, so practice common questions and have your own ready too!
✨Tip Number 3
Follow up after interviews! A quick thank-you email shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table!
We think you need these skills to ace Customer Service and Sales Operations Leader. Job in Exeter LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you've motivated others and driven results, so share specific examples that demonstrate your leadership style.
Emphasise Customer Focus:Since this role is all about customer service, it’s crucial to showcase your commitment to delivering excellent customer experiences. Talk about how you've handled customer enquiries in the past and any strategies you've implemented to improve satisfaction.
Be Results-Driven:We love candidates who can show a clear understanding of performance metrics. Include any relevant data or achievements that illustrate how you've contributed to team success, whether it's through revenue generation or improving service quality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Show Your Leadership Skills
As a Sales & Customer Service Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved targets together. This will show that you can lead from the front and foster a proactive culture.
✨Emphasise Communication
Strong communication is key in this role. Be ready to discuss how you've effectively engaged with customers and team members in previous positions. Highlight any experience you have with phone communication, as it’s the primary channel for enquiry handling in this job.
✨Demonstrate Commercial Awareness
Understanding the business side of customer service is essential. Research the company and its market position, and be prepared to discuss how you can contribute to revenue generation and client outcomes. Show that you can balance excellent customer experiences with strong commercial focus.
✨Prepare for Team Development Questions
Since you'll be responsible for developing a team of advisors, think about how you've previously identified areas for improvement and implemented development plans. Be ready to share specific strategies you've used to coach and motivate team members, ensuring they understand their contributions to overall performance.
