At a Glance
- Tasks: Build meaningful relationships and drive business growth in a dynamic team.
- Company: Join IronmongeryDirect, the UK's leading supplier of architectural ironmongery.
- Benefits: Enjoy hybrid working, competitive leave, healthcare, and performance bonuses.
- Other info: Be part of a culture that celebrates success and values your contributions.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: 2+ years in B2B, strong communication skills, and a results-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we are the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.
About the Role
Are you passionate about building meaningful relationships and driving business growth? We're looking for a Client Relationship Executive to join our Client Relationship Team – a high‑energy, collaborative team dedicated to helping our customers succeed and drive sales. This role isn't just about sales; it's about understanding customers' needs, solving challenges, and creating long‑term partnerships that fuel mutual success. You'll thrive in a fast‑paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated. We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised. Most importantly, you'll be part of a dynamic and collaborative culture where your impact truly matters. If you're motivated, resilient, and love building relationships that make a difference, we'd love to hear from you!
Key Responsibilities
- Reporting into the Client Relationship Team Manager, you will develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins.
- You will manage your own designated Key Accounts to ensure consistent exceptional service.
- WOWing customers should be central to your approach and keeping clear, detailed notes from discussions into Hubspot is also vital for future success.
- You will have your finger on the pulse with your customers ensuring you are tracking account performance, ensuring targets are met or exceeded.
- You will plan and manage your monthly and quarterly sales strategy of target accounts and outreach plans.
- Provide valuable customer feedback and insights to wider business, including providing future product onboarding through customer feedback.
- Working closely with internal teams to ensure swift issue resolution and seamless customer service.
- Sharing customer insights with our Marketing and Category Management teams to develop the right value propositions and product features to expand into your target market.
- Working towards KPI's for tasks on customer contact to ensure timely responses.
About You
- 2+ years of experience in a fast‑paced B2B environment, with a strong understanding of customer needs and business growth.
- Experience managing key accounts, fostering long‑term relationships, and delivering tailored solutions.
- Clear and concise communicator, both verbal and written, with the ability to engage effectively at all levels.
- Demonstrated success in consistently meeting and surpassing sales targets, with a results‑driven approach.
- High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike.
- Confident in addressing objections and skilled in negotiating mutually beneficial agreements.
- Ability to thrive in dynamic, high‑pressure environments while maintaining focus on team success.
- Proven ability to develop and implement account strategies aligned with overarching business objectives.
- Proficient in Microsoft Office and data analysis for identifying trends and opportunities.
- Driven to succeed with a proactive mindset and a strong desire to achieve both personal and team goals.
What We Offer
- 25 days annual leave plus public bank holidays.
- Hybrid working arrangements.
- 40 hours of training & development investment per employee annually.
- Private healthcare (subsidised) for employees and their families.
- Health & Wellbeing support via Health Shield, including claim‑back medical costs, EAP services, GP Anytime, and the Thrive wellbeing app.
- Individual performance‑related annual bonus.
- Bi‑monthly WOW awards for outstanding contributions.
- Staff discounts on our extensive product range.
- Long service awards.
- Two paid volunteer days per year.
- £500 refer‑a‑friend incentive scheme.
- Free onsite parking at our Head Office.
Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast‑growing environment!
Client Relationship Manager. Job in Essex LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At IronmongeryDirect, we pride ourselves on being a dynamic and supportive employer that values collaboration and personal growth. With a hybrid working model, generous annual leave, and a commitment to employee development through extensive training opportunities, we ensure our team members thrive both personally and professionally. Join us in Essex, where your contributions are celebrated, and you can make a meaningful impact in a fast-paced environment dedicated to customer success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager. Job in Essex LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for building relationships shine through. Share stories about how you've wowed customers in the past – it’ll help you stand out from the crowd.
✨Tip Number 3
Do your homework! Research IronmongeryDirect and understand their products and values. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Client Relationship Manager position.
We think you need these skills to ace Client Relationship Manager. Job in Essex LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in building relationships and driving business growth, as this is what we value at IronmongeryDirect.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve met or exceeded sales targets in the past. We love to see results-driven candidates who can demonstrate their impact!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure your communication skills shine through, as effective communication is key in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer
Before the interview, research IronmongeryDirect and understand their customer base. Familiarise yourself with their products and services, and think about how you can help enhance customer relationships. This will show your genuine interest in the role and the company.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific strategies you used to drive business growth and how you addressed customer needs. This will demonstrate your ability to thrive in a client-focused environment.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating client interactions. Practice handling objections and negotiating solutions beforehand. This will help you feel more confident and showcase your communication skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Client Relationship Manager role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
