At a Glance
- Tasks: Manage and grow a portfolio of accounts while ensuring client satisfaction and retention.
- Company: Leading UK tech firm focused on the safety of lone and at-risk workers.
- Benefits: Competitive salary, uncapped commission, hybrid work, and comprehensive benefits.
- Other info: Dynamic role with opportunities for personal growth and embracing new technologies.
- Why this job: Join a mission-driven company making a real difference in worker safety.
- Qualifications: Proven sales experience, strong communication skills, and a proactive attitude.
The predicted salary is between 35000 - 40000 £ per year.
Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits
Location: Hybrid/Surrey (3 days a week)
Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.
The Role
The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries). The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products. It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands-on approach.
Key Responsibilities
- Primarily office based, the successful candidate will focus on retaining and growing their base of approx. 150 accounts.
- Protect the base, understand each client's contract status, account health, any potential churn risk and have a retention plan for each account.
- Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation.
- Grow the base by driving new product uptake through whitespace analysis, working closely with the customer success and customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering.
- Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy.
- Overachieve the sales plan, with a key focus on forecast accuracy and generating new pipeline.
- Execute a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans.
- Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieve sales targets.
- Deliver excellent bid and proposal responses with Executive summary and win themes.
- Be an ambassador leading by example at every opportunity.
- Embrace new technologies to improve accuracy and efficiency such as AI agents.
- Maintain a high level of accuracy through Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance.
Candidate Description
- A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment.
- Previous experience in a regulatory environment or with a technology-enabled business service; experience in compliance or health & safety solutions would be considered desirable.
- Experience or understanding of a SaaS or subscription based service would be helpful.
- Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology.
- Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable.
- A good communicator at all levels.
- Experience in managing clients through a CRM.
Territory Account Manager. Job in Epsom LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Territory Account Manager at our industry-leading technology firm in Epsom, you will thrive in a dynamic and supportive work culture that prioritises employee growth and innovation. With a competitive salary package, uncapped commission, and the flexibility of a hybrid working model, we empower our team to excel while making a meaningful impact on the safety of lone and at-risk workers across various sectors. Join us to be part of a mission-driven company that values your contributions and fosters professional development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Territory Account Manager. Job in Epsom LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how they support lone and at-risk workers. This will help you tailor your answers and show that you’re genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Territory Account Manager. Highlight your skills in customer retention and account management, and don’t forget to mention any tech-savvy tools you’ve used, like Salesforce.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Territory Account Manager. Job in Epsom LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Territory Account Manager role. Highlight your experience in account management and any relevant achievements that showcase your ability to retain and grow client accounts.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your skills in customer retention and sales growth.
Showcase Your Tech Savvy:Since we're a tech-focused company, it's important to highlight any experience you have with CRM systems or technology-enabled services. Let us know how you've used these tools to drive sales and improve client relationships.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Accounts
Before the interview, take some time to research the types of accounts you’ll be managing. Understand their needs and challenges, especially in sectors like health and safety. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Sales Methodology
Be prepared to discuss your approach to account management and sales. Highlight any specific methodologies you've used in the past to retain clients or grow accounts. This is your chance to demonstrate how you can overachieve on sales plans and improve customer satisfaction.
✨Embrace Change and Technology
Since the role requires someone who embraces change, be ready to talk about how you’ve adapted to new technologies in previous roles. Mention any experience with CRM systems like Salesforce, and how you’ve used data to drive sales improvements.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a high-risk renewal or a churn risk. Prepare examples from your past experiences where you successfully navigated similar challenges, showcasing your problem-solving skills and strategic thinking.
