At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and operational excellence.
- Company: Join the UK's fifth largest supermarket with a focus on community and growth.
- Benefits: Enjoy a generous bonus scheme, pension options, and discounts for you and your friends.
- Other info: Flexible working environment with excellent training and career progression opportunities.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Strong communication skills and experience in management are essential.
The predicted salary is between 40000 - 50000 £ per year.
Retail is at the heart of our business, we are proud to be the UK’s fifth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores. We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you’ll bring a management style that motivates and brings out the best in those around you.
We’re currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department.
ResponsibilitiesResponsibilities include but are not limited to:
- Empower colleagues to always put the customer first and deliver outstanding customer service
- Champion customer service by listening and responding to customers
- Take time to review customer feedback
- Ensure market leading availability across the department(s)
- Lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
What do I need to be a successful Manager?
- Great communicator who will share knowledge, experience and best practices
- Competent and confident Manager in Charge
- Ability to build and maintain relationships with key stakeholders across all areas
- Remain flexible and adaptable to change with the ability to lead the team through change
- Active listener to respond effectively to customer and colleague feedback
- Necessary food safety knowledge in line with responsible department
- Ability to have difficult conversations with effective resolutions with both colleagues and line managers
- Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste
Our aim to offer more of what matters extends to our employees too. Join our team of food makers and shopkeepers and you’ll receive excellent training, support and opportunities to progress across our diverse business.
- Generous bonus scheme
- Pension scheme
- Company share options
- Life assurance
- Three discount cards: 15% discount for you and 10% off for friends or family members with Morrisons
- Family friendly policies: 26 weeks maternity and adoption leave, neonatal and fertility leave
We are an equal opportunities employer and welcome applications from all sections of the community.
Ecommerce Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As the UK’s fifth largest supermarket, we pride ourselves on fostering a vibrant work culture that prioritises customer service and employee development. Our London location offers a dynamic environment where you can lead a passionate team, enjoy generous benefits including a bonus scheme and share options, and access extensive training opportunities to advance your career in retail management.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Ecommerce Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ecommerce Manager role. Highlight your experience in retail and customer service, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering fantastic customer service and how you can lead a high-performing team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:When filling out your application, make sure to include specific examples of your past successes. Whether it's improving customer satisfaction or managing budgets effectively, we want to know how you've made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, make sure you research LilyLifestyle thoroughly. Understand their values, mission, and what sets them apart in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Ecommerce Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've motivated colleagues in the past, handled difficult conversations, and driven performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since customer service is at the heart of the role, be ready to discuss how you've championed customer satisfaction in previous positions. Share specific instances where you listened to feedback and made changes that improved the customer experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might encounter in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
