At a Glance
- Tasks: Lead customer experience and enhance eCommerce platforms in the beauty industry.
- Company: Join a growing consumer-focused business in Stoke-on-Trent.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Inclusive workplace with a focus on diverse backgrounds.
- Why this job: Shape the future of customer engagement and make a real impact.
- Qualifications: 2-5+ years in eCommerce or customer experience, preferably in beauty or fashion.
The predicted salary is between 35000 - 42000 £ per year.
Role: eCommerce & Customer Experience Manager
Sector: Beauty Industry
Location: Stoke-on-Trent - Hybrid working
Type: Permanent
Salary: 35,000 to 42,000
Sellick Partnership is currently recruiting for an eCommerce & Customer Experience Manager to join one of our clients based in Stoke-on-Trent. This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company's eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey.
Key responsibilities:
- Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, social media, and customer channels.
- Analyse customer feedback, behavioural trends, and performance data to identify opportunities for service and journey improvements.
- Work closely with internal stakeholders to improve the end-to-end online customer experience, particularly across eCommerce platforms and digital journeys.
- Review existing systems, website functionality, and customer processes to identify areas for improvement and increased engagement.
- Support wider digital and eCommerce projects, helping drive enhancements to website usability, customer interaction, and online conversion.
- Ensure a seamless customer experience across online, retail, and social channels.
- Build customer loyalty and retention strategies, helping strengthen brand engagement and long-term customer relationships.
- Collaborate cross-functionally with marketing, operations, product, and eCommerce teams to improve the overall customer proposition.
Required experience:
- 2-5+ years' experience within customer experience, eCommerce, digital customer journey, or related roles.
- Previous experience within beauty, luxury, fashion, or other consumer-led environments would be advantageous.
- Strong understanding of eCommerce platforms, online customer journeys, and digital customer engagement.
- Experience identifying and implementing improvements to websites, customer systems, or digital processes.
- Comfortable working with CRM systems, Excel, customer insight tools, and performance reporting.
- Experience leading, mentoring, or developing teams.
- Strong communication skills with the ability to maintain and evolve brand tone of voice across customer interactions.
- Commercial awareness with a proactive, solutions-focused approach to customer experience improvement.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
eCommerce & Customer Experience Manager. Job in Stoke-on-trent LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Sellick Partnership, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of Stoke-on-Trent. As an eCommerce & Customer Experience Manager, you will benefit from hybrid working arrangements, competitive salary packages, and ample opportunities for professional growth within the thriving beauty industry. Join us to make a meaningful impact on customer journeys while enjoying a supportive environment that values diversity and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce & Customer Experience Manager. Job in Stoke-on-trent LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those who work in eCommerce or customer experience. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous work in eCommerce and customer experience. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s current eCommerce strategies and customer engagement practices. Bring fresh ideas to the table that could enhance their customer journey – they’ll love your initiative!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace eCommerce & Customer Experience Manager. Job in Stoke-on-trent LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce and customer experience role. Highlight relevant experience in beauty or consumer-led environments, and don’t forget to showcase your skills in improving digital customer journeys!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how your previous roles have prepared you for this position. Keep it engaging and on-brand!
Showcase Your Data Skills:Since analysing customer feedback and performance data is key in this role, make sure to mention any experience you have with CRM systems, Excel, or customer insight tools. We love seeing how you’ve used data to drive improvements!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your eCommerce Stuff
Make sure you brush up on the latest trends in eCommerce, especially within the beauty industry. Be ready to discuss specific platforms and tools you've used, and how they improved customer experiences in your previous roles.
✨Showcase Your Customer-Centric Mindset
Prepare examples of how you've enhanced customer journeys in past positions. Highlight any feedback analysis you've conducted and how it led to tangible improvements. This will show that you understand the importance of customer experience.
✨Be Ready to Collaborate
Since this role involves working with various teams, think of instances where you've successfully collaborated cross-functionally. Discuss how you’ve worked with marketing, operations, or product teams to enhance customer engagement.
✨Demonstrate Your Leadership Skills
If you've led or mentored teams before, come prepared with stories that illustrate your leadership style. Talk about how you’ve developed team members and fostered a positive work environment, as this is crucial for the role.
