At a Glance
- Tasks: Coordinate maintenance services and manage multiple tasks in a fast-paced environment.
- Company: Join a dynamic operations team at LilyLifestyle Jobs in East Calder.
- Benefits: Competitive salary, clear progression routes, and exposure to various business areas.
- Other info: Stable, long-term role with opportunities for career advancement.
- Why this job: Perfect for those seeking to grow in customer service and operations.
- Qualifications: Strong communication skills and a background in customer service or admin.
The predicted salary is between 26000 - 27500 £ per year.
Are you organised, customer-focused, and comfortable managing multiple tasks at once? We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently. This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.
What you'll be doing:
- Logging jobs via email and internal systems
- Coordinating engineers and contractors
- Making outbound calls to chase updates and progress jobs
- Managing multiple jobs from start to finish
- Updating systems and ensuring accurate records
- Supporting the wider operations team
What we're looking for:
- Strong communication and customer service skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced environment
- Confident using systems and managing workloads
- Background in customer service, call centre, or admin
The opportunity:
- Entry into a growing operations team
- Clear progression routes after 6 months
- Exposure to different areas of the business
- Stable, long-term role
Salary: 26,000 - 27,500
Helpdesk and Customer Service Coordinator. Job in East Calder LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer that values organisation and customer focus. Our vibrant work culture fosters collaboration and growth, offering clear progression routes within a supportive operations team. Located in East Calder, we provide a stable, long-term role with opportunities to gain exposure across various business areas, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk and Customer Service Coordinator. Job in East Calder LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and coordination, make sure you can clearly articulate your thoughts. Role-play with a friend or use online resources to sharpen your skills before the big day.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at LilyLifestyle.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Helpdesk and Customer Service Coordinator. Job in East Calder LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational abilities in your application. We want to see how you manage multiple tasks and keep everything running smoothly, just like you'll be doing in this role!
Emphasise Customer Service Experience:Since this role is all about customer focus, don’t forget to showcase your previous experience in customer service or call centres. Share specific examples of how you've helped clients and resolved issues.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our operations team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, come prepared with examples of how you've successfully managed multiple tasks in the past. Think about specific situations where you juggled various responsibilities and how you kept everything on track.
✨Demonstrate Your Customer Service Expertise
This position is all about customer focus, so be ready to discuss your previous experiences in customer service or call centres. Share stories that highlight your communication skills and how you resolved issues effectively, showing that you can handle client interactions with ease.
✨Familiarise Yourself with the Role's Requirements
Take some time to understand the specifics of the Helpdesk Coordinator role. Research common tools and systems used in similar positions, and be prepared to discuss how your background aligns with these requirements. This shows you're proactive and genuinely interested in the job.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so think of insightful questions to ask about the operations team and the company culture. This not only demonstrates your interest but also helps you gauge if this is the right fit for you. Ask about progression routes or how success is measured in the role.
