At a Glance
- Tasks: Lead the team, drive sales, and ensure excellent customer service in a vibrant retail environment.
- Company: Join ellesse, a legendary Italian sportswear brand known for its unique style and heritage.
- Benefits: Enjoy 31 days holiday, health cash plan, staff discounts, and mental health support.
- Other info: Great opportunity for career growth in a fast-paced retail setting.
- Why this job: Be part of a dynamic team and inspire confidence through fashion and sport.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 26832 - 26832 £ per year.
Location: Caledonia Park, Gretna, DG16 5GG
Salary: £26,832.00 per annum, + Benefits
Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support
We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959. Our commitment is to inspire individuality and self-confidence through timeless design and contemporary style.
Position Overview
In this role, you will play a key part in driving the store's sales and profitability while supporting the day‑to‑day running of the business. You will lead by example on the shop floor, providing leadership and guidance to the Retail Sales Assistants while delivering excellent customer service and maintaining high visual and operational standards. You will also be trusted with opening and closing the store, following all company procedures and ensuring the store operates safely and efficiently at all times.
Key Responsibilities
- Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets.
- Lead and motivate the team on the shop floor to maximise sales opportunities, deliver excellent customer service, and achieve KPIs.
- Open and close the store in line with company procedures, ensuring all operational and security processes are completed accurately.
- Assist in supervising Retail Sales Assistants to ensure prompt, professional, and efficient customer service.
- Merchandise products to company standards, maintaining a clean, organised, and visually appealing shop floor at all times.
- Process deliveries, stock transfers, and replenishment efficiently, ensuring accurate stock management and product availability.
- Oversee sales and inventory levels, identifying opportunities to improve stock flow and performance.
- Assist with the recruitment, training, and development of new and existing team members.
- Motivate and coach Retail Sales Assistants to enhance service quality and improve product knowledge.
- Handle customer feedback, queries, and complaints professionally and effectively.
- Support loss prevention through security procedures, stock monitoring, and the appropriate handling of damaged or faulty merchandise.
- Ensure the store is clean, safe, and compliant with all Health & Safety standards.
- Support the manager with day‑to‑day operational duties and overall store performance.
Key Attributes
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Confident in leading shifts independently and making decisions in a fast paced retail environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Commercial awareness with the ability to analyse sales performance and identify opportunities.
- Passion for the ellesse brand and an understanding of current retail trends.
- Ability to work both independently and collaboratively as part of a team.
If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Retail Store Key Holder. Job in Dumfries LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At ellesse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. Located in the picturesque Caledonia Park, our retail store provides employees with generous benefits such as 31 days of holiday, a Health Cash Plan, and opportunities for personal growth through training and development. Join us to be part of a brand that not only values your contributions but also supports your well-being and career progression in a dynamic retail environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Key Holder. Job in Dumfries LilyLifestyle Jobs
✨Tip Number 1
Get to know the brand! Before your interview, dive into everything about ellesse. Understand their heritage, values, and current trends. This will not only impress them but also help you connect your personal style with theirs.
✨Tip Number 2
Practice your sales pitch! As a key holder, you'll need to demonstrate strong personal sales ability. Role-play with a friend or in front of the mirror, showcasing how you'd lead a team and drive sales on the shop floor.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview to highlight your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the ellesse family. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Store Key Holder. Job in Dumfries LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail Store Key Holder role. Highlight your leadership abilities and customer service experience, as these are key for us at ellesse.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for the ellesse brand and how you can contribute to our team. Be sure to mention specific examples of how you've driven sales or led a team in the past.
Showcase Your Achievements:Quantify your successes where possible! If you've exceeded sales targets or improved customer satisfaction scores, let us know. Numbers speak volumes and can set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get you into the process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Brand
Before the interview, make sure you understand the ellesse brand inside and out. Familiarise yourself with its history, values, and current trends in sportswear. This will not only show your passion for the brand but also help you connect your personal style and experiences to their ethos.
✨Showcase Leadership Skills
As a Retail Store Key Holder, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or motivated others. Think about specific situations where you improved sales or customer service through your guidance.
✨Prepare for Operational Questions
Expect questions about store operations, such as opening and closing procedures, stock management, and health and safety compliance. Brush up on these topics and be ready to discuss how you would handle various scenarios, ensuring the store runs smoothly and safely.
✨Practice Customer Service Scenarios
Customer service is key in retail, so be prepared to role-play potential customer interactions. Think of ways to handle complaints or queries effectively. Highlight your ability to maintain professionalism while ensuring customer satisfaction, as this will be crucial in your role.
