At a Glance
- Tasks: Lead and develop a high-performing team to improve neighbourhood services.
- Company: Purpose-driven housing organisation focused on community improvement.
- Benefits: Competitive salary, generous leave, hybrid work, and career progression.
- Other info: Opportunity for professional development and shaping service delivery.
- Why this job: Make a real difference in communities while leading a motivated team.
- Qualifications: Experience in housing management and strong leadership skills.
The predicted salary is between 42500 - 42500 £ per year.
We are a well‑established, purpose‑driven housing organisation committed to delivering high‑quality neighbourhood services and improving the lives of our customers. With a strong focus on collaboration, respect and continuous improvement, we work closely with local partners to create safe, sustainable communities.
Role Responsibilities
- Lead, motivate and develop a high‑performing team of Neighbourhood Coordinators and Enforcement Case Coordinators.
- Manage complex and sensitive casework, including safeguarding concerns.
- Build strong partnerships with external agencies such as the police, social care and health services.
- Represent the organisation at multi‑agency meetings and deputise for senior management when required.
- Drive service improvements through data analysis, feedback and process redesign.
- Ensure consistent application of policies, procedures and service standards.
- Oversee operational performance and support service delivery, providing expert guidance on tenancy enforcement, anti‑social behaviour and safeguarding matters.
- Contribute to service transformation, helping to implement new processes and drive continuous improvement.
Requirements
- Strong experience within housing, neighbourhood management or a related field, alongside proven leadership capability.
- Sound knowledge of housing legislation, tenancy management, ASB and safeguarding.
- Experience managing and developing staff, including performance management.
- Strong partnership working skills with statutory and voluntary agencies.
- Excellent communication, problem‑solving and decision‑making abilities.
- The ability to manage complex workloads and competing priorities.
- A proactive, customer‑focused mindset with a drive for continuous improvement.
- Confidence using housing management systems and performance data.
- A relevant housing qualification is desirable but not essential.
Benefits
- £42,500 annual salary
- Generous annual leave entitlement
- Employer pension contributions
- Hybrid working arrangements
- Strong focus on professional development and career progression
- The chance to lead a motivated team and shape service delivery
Housing Services Team Manager. Job in Dudley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a purpose-driven housing organisation based in Dudley, we pride ourselves on fostering a collaborative and respectful work culture that prioritises the well-being of our employees and the communities we serve. With a strong commitment to professional development and career progression, we offer generous benefits including a competitive salary, hybrid working arrangements, and the opportunity to lead a dedicated team in making a meaningful impact on neighbourhood services. Join us to be part of a transformative journey in creating safe and sustainable communities.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Team Manager. Job in Dudley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at organisations similar to the one you're applying for. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. We want to see how you can fit into our purpose-driven culture, so be ready to share how your experience aligns with our mission.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss specific examples of how you've motivated teams or handled complex casework. We love hearing about real-life situations where you made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Housing Services Team Manager. Job in Dudley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing and team management. We want to see how your skills align with our mission of delivering high-quality neighbourhood services.
Showcase Your Leadership Skills:Since the role involves leading a team, don’t forget to emphasise your leadership experience. Share specific examples of how you've motivated and developed teams in the past – we love a good success story!
Highlight Your Partnership Experience:We value collaboration, so be sure to mention any partnerships you've built with external agencies. Whether it’s working with the police or social care, let us know how you’ve fostered those relationships.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy management, and safeguarding. Familiarise yourself with the specific challenges faced in neighbourhood management, as this will show your potential employer that you're not just a good fit, but that you genuinely understand the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated your team or managed performance issues. This will help demonstrate your leadership capability, which is crucial for the Housing Services Team Manager role.
✨Partnerships Matter
Be ready to discuss your experience working with external agencies like the police or social care. Highlight any successful collaborations you've had and how they improved service delivery. This will show that you can build strong partnerships, which is key for this position.
✨Data-Driven Decision Making
Since the role involves driving service improvements through data analysis, come prepared with examples of how you've used data to inform decisions or redesign processes. This will illustrate your proactive approach and commitment to continuous improvement.
