At a Glance
- Tasks: Manage customer orders and enquiries in a fast-paced manufacturing environment.
- Company: Join a collaborative team in the life sciences sector.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
- Why this job: Be part of a dynamic industry making a real difference in life sciences.
- Qualifications: Experience in customer service within manufacturing or life sciences is essential.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector. This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.
Key Responsibilities
- Processing and managing customer orders
- Handling customer enquiries via phone and email
- Monitoring open and delayed orders
- Investigating shipping, invoicing and production issues
- Liaising with internal departments including production and logistics
- Managing returns and customer documentation requests
- Ensuring compliance with internal procedures and processes
Requirements
- Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
- ERP system experience (Oracle highly desirable)
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent communication and customer service skills
- Microsoft Office proficiency
Desirable
- Salesforce experience
- German language skills would be a significant advantage
A fantastic opportunity to join a collaborative and professional team within a growing sector.
Customer Service Representative - Manufacturing / Life Sciences. Job in Dorking LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in Dorking, where your expertise as a Customer Service Representative in the life sciences manufacturing sector will be valued. We offer a collaborative work culture that prioritises employee growth and development, alongside competitive benefits that enhance your work-life balance. With opportunities to engage with various departments and contribute to meaningful projects, this role is perfect for those seeking a rewarding career in a thriving industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Manufacturing / Life Sciences. Job in Dorking LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative - Manufacturing / Life Sciences. Job in Dorking LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially within manufacturing or life sciences. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background fits perfectly with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Skills:Don’t forget to mention your ERP system experience, especially if you’ve worked with Oracle. Highlighting your organisational skills and attention to detail will definitely catch our eye, so make sure they’re front and centre!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Dorking!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Industry
Make sure you brush up on your knowledge of the manufacturing and life sciences sectors. Understand the key challenges and trends in these industries, as this will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience in detail. Prepare specific examples of how you've handled customer enquiries, managed orders, or resolved issues in a fast-paced environment. This will demonstrate your capability and fit for the role.
✨Familiarise Yourself with ERP Systems
Since ERP system experience is highly desirable, make sure you’re familiar with Oracle or similar systems. If you have any experience using these tools, be prepared to discuss it. If not, consider doing a bit of research to understand how they work.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your skills and experiences in a professional manner.
