At a Glance
- Tasks: Lead a dynamic team to enhance patient services and drive operational excellence.
- Company: Growing independent healthcare provider focused on patient satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Join a supportive team dedicated to delivering exceptional patient experiences.
- Why this job: Shape the future of patient care and improve lives in a fast-paced environment.
- Qualifications: Experience in healthcare leadership and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: West Yorkshire (office-based 5 days a week with occasional regional travel)
Reporting to: Managing Director
An established and growing independent healthcare provider is seeking a commercially minded and operationally strong Head of Private Services to lead and support a high-performing patient services function. This is a pivotal leadership role responsible for overseeing private patient enquiry management, driving conversion performance, and ensuring an exceptional end-to-end patient experience across a diverse portfolio of services, including diagnostic imaging. You will play a key role in shaping service delivery, strengthening clinician relationships, and identifying opportunities for growth within a fast-paced, patient-focused environment.
Key Responsibilities
- Lead, develop, and motivate a private services team to deliver a responsive, high-quality patient experience
- Drive a performance-led culture aligned to patient satisfaction, service excellence, and commercial growth
- Oversee day-to-day operations including team management, workflow optimisation, and resource planning
- Monitor and improve KPIs across enquiry handling, conversion rates, and patient outcomes
- Act as the escalation point for complex patient cases, ensuring timely and empathetic resolution
- Build strong working relationships with consultants and internal stakeholders to optimise service delivery and availability
- Identify and implement process improvements to enhance efficiency and patient journey quality
- Support revenue growth by improving booking conversion and removing barriers within the patient pathway
- Lead on quality assurance through call audits, performance reviews, and continuous development plans
- Contribute to onboarding new consultants and developing long-term engagement strategies
- Maintain oversight of CRM data integrity and ensure high standards of confidentiality and accuracy
About You
- Proven experience leading a customer service, bookings, or patient services team within a healthcare setting
- Strong track record of managing clinician or stakeholder relationships
- Commercially aware with exposure to service development or revenue growth initiatives
- Excellent leadership skills with the ability to coach, develop, and inspire teams
- Highly organised with strong attention to detail and ability to manage competing priorities
- Confident communicator with the ability to influence at all levels
- Experience using CRM systems and Microsoft Office tools
Why Apply?
This is an opportunity to take ownership of a critical function within a growing health care organisation, where you can make a tangible impact on patient experience, operational performance, and business growth. All applications will be handled in strict confidence.
Director of Patient Services. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading independent healthcare provider in West Yorkshire, we pride ourselves on fostering a supportive and dynamic work environment that prioritises patient care and employee development. Our culture encourages innovation and collaboration, offering ample opportunities for professional growth while ensuring a high-quality patient experience. Join us to make a meaningful impact in a role that not only drives operational excellence but also enhances the lives of those we serve.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Patient Services. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities in patient services. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their patient journey and think about how you can enhance it. This shows you're genuinely interested and ready to make an impact!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved patient experiences in the past. We want to see how you can drive performance and inspire others!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Director of Patient Services. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Patient Services role. Highlight your leadership experience in healthcare and any achievements related to patient satisfaction and service excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving patient services and how your background makes you the perfect fit for our team. Be sure to mention specific examples of your past successes.
Showcase Your Leadership Style:In your application, let us know how you lead and motivate teams. We want to see your approach to developing a performance-led culture and how you've successfully managed relationships with clinicians and stakeholders in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real impact in patient services!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their patient services model and be ready to discuss how your experience aligns with their goals. This shows you’re not just interested in any job, but specifically in making a difference at this healthcare provider.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing teams and driving performance. Think of specific situations where you motivated your team or improved patient experiences. This will demonstrate your capability to lead and inspire others in a high-pressure environment.
✨Be Data-Driven
Since the role involves monitoring KPIs and improving conversion rates, come prepared with insights on how you've used data to drive decisions in previous roles. Discuss any tools or systems you’ve used, like CRM software, to enhance service delivery and patient satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in patient services or how they measure success in this role. This not only shows your interest but also gives you a clearer picture of what to expect if you join their team.
