At a Glance
- Tasks: Lead multi-site operations, ensuring efficiency and consistency in service delivery.
- Company: Join a rapidly growing organisation focused on sensitive, high-volume field operations.
- Benefits: Enjoy a competitive salary, generous leave, and comprehensive health benefits.
- Other info: This role offers significant career growth opportunities in a dynamic, evolving environment.
- Why this job: Make a real impact by shaping a national operation while developing your leadership skills.
- Qualifications: Experience in managing dispersed teams in high-pressure environments is essential.
The predicted salary is between 65000 - 75000 £ per year.
A senior operational leadership role within a high-growth, multi-site operation delivering a time-critical, field-based service at significant scale. The environment is sensitive in nature, requiring strong operational leadership, emotional awareness, and professionalism.
You will take responsibility for operational delivery across an established Northern hub and play a key role in the mobilisation and integration of additional locations as the network expands. This involves multiple coordinated stages of activity, including:
- Collection from a range of locations
- Transfer between controlled and specialist environments
- Managed onward movement through defined operational stages
- Return and redeployment of resources
This creates a multi-leg, high-frequency logistics environment, requiring precise scheduling, real-time decision-making, and strong leadership of field-based teams. Alongside day-to-day operational delivery, you will support expansion—helping to build capability, integrate new sites, and contribute to the development of a scalable operating model.
The role requires balancing day-to-day operational delivery with ongoing expansion activity, often prioritising between immediate service demands and longer-term development objectives. This role also offers significant personal and career development opportunity within a high-growth organisation.
You will lead a dispersed, shift-based workforce operating across multiple locations, managing:
- High-volume scheduling, dispatch, and workforce deployment
- Day-to-day operational performance across a multi-stage service model
- Service recovery, escalation, and real-time decision-making
- Integration of new operational sites into an evolving structure
Operational decisions made within this role have a direct impact on customer experience at highly sensitive moments, requiring consistent judgement, professionalism, and attention to detail. You will lead and manage a frontline team delivering a highly sensitive, customer-focused service while maintaining operational efficiency and cost-effectiveness.
This is a 24/7, time-critical operation, where activity levels fluctuate and priorities can change quickly. Professionalism, discretion, and resilience are required at all times. Maintaining operational consistency is essential, as any service disruption has a disproportionate impact on customer trust and organisational reputation.
This role requires a senior operator who has led complex, field-based operations at scale, ideally within environments such as:
- High-volume field service or engineering operations
- Utilities, telecoms, or infrastructure service delivery
- Time-critical logistics or regulated transport environments
- Home-based service delivery models with dispersed teams
Sector background is less important than:
- Leadership of dispersed teams
- Operational control in time-critical environments
- Ability to manage complexity at scale
- Comfort operating within ambiguity and growth
What You Will Be Responsible For:
- Leading multi-site operational teams, ensuring consistency, structure, and accountability
- Driving performance across scheduling, deployment, and service delivery
- Supporting the development of leadership capability across frontline teams
- Managing operational risk and responding to real-time challenges
- Maintaining service stability within a high-volume environment
- Supporting the mobilisation and integration of new sites
- Working cross-functionally to align operations with infrastructure, people, and compliance functions
Within the first 6-12 months, you will have established clear operational control across existing sites, built credibility with teams and stakeholders, improved consistency of service delivery and performance, strengthened leadership capability at site level, and supported the successful integration of new operational locations.
Longer term, success will be defined by your ability to maintain performance while the organisation continues to scale.
The profile requires a senior operational leader with experience of managing dispersed teams, comfortable operating in high-volume, time-critical environments, confident making decisions without full information, and able to balance operational delivery with ongoing change and growth.
You do not need to come from a care or clinical background but must operate with professionalism and sensitivity in a service environment where the work carries emotional weight.
Location: Multi-site responsibility initially across the North West, with scope expanding into the North and Midlands as the operational footprint continues to grow.
Salary & Benefits: £65,000 to £75,000 plus a comprehensive benefits package, including:
- 30 days’ annual leave plus bank holidays
- Pension
- Life assurance
- Private medical healthcare
- Health cash plan
- Wellbeing and lifestyle benefits
- Business mileage and expenses reimbursed in line with company policy
This is a demanding role within a business that is evolving, requiring someone who is comfortable building structure where it does not yet fully exist, making decisions at pace, and leading teams through change.
Director of Operations. Job in Derby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Director of Operations at our rapidly expanding organisation, you will be part of a dynamic and supportive work culture that prioritises professional growth and operational excellence. With a comprehensive benefits package, including generous annual leave and private healthcare, we are committed to fostering an environment where your leadership can thrive while making a meaningful impact in sensitive service contexts across the North West and beyond. Join us to shape the future of our national operations and enjoy the unique opportunity to develop your career in a high-growth setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations. Job in Derby LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Director of Operations. Job in Derby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in high-volume, multi-site operations. We want to see how your skills align with the specific requirements of the Director of Operations role.
Showcase Leadership Experience:Emphasise your previous leadership roles, especially in complex operational environments. We’re looking for someone who can manage dispersed teams and drive performance, so share examples that demonstrate your ability to lead effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your achievements and how they relate to the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Operations Inside Out
Before your interview, dive deep into the company's operational model. Understand their multi-site logistics and how they manage high-volume service delivery. This knowledge will help you demonstrate your ability to lead complex operations effectively.
✨Showcase Your Leadership Experience
Be ready to discuss specific examples of how you've led dispersed teams in time-critical environments. Highlight your decision-making skills and how you've maintained service consistency under pressure. This is crucial for a role that demands strong operational leadership.
✨Emphasise Emotional Awareness
Given the sensitive nature of the service environment, it's important to convey your emotional intelligence. Share experiences where you've navigated challenging situations with professionalism and discretion, showing that you can handle the emotional weight of the role.
✨Prepare for Growth Discussions
Since the organisation is expanding rapidly, be prepared to discuss how you've supported growth initiatives in previous roles. Talk about your experience in integrating new sites and building operational capabilities, as this will show you're aligned with their vision for scaling operations.
