At a Glance
- Tasks: Deliver exceptional customer service and manage workshop operations at a leading car dealership.
- Company: Reputable franchise-approved car dealership with over 60 years of industry experience.
- Benefits: Competitive salary, performance bonuses, generous holiday allowance, and staff discounts.
- Other info: Opportunities for career progression and manufacturer-accredited training available.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience as a Vehicle Service Advisor and strong communication skills required.
The predicted salary is between 29500 - 35000 £ per year.
We are currently recruiting on behalf of our client for the position of Vehicle Service Advisor at their reputable franchise‑approved car dealership in Cardiff. This is a fantastic opportunity for an experienced and professional Vehicle Service Advisor to join a well‑established dealership group with over 60 years of industry presence. The successful individual will play a key role in delivering exceptional customer service and ensuring smooth workshop operations.
Benefits:
- Basic salary of up to £29,500 per annum, dependent on experience
- On‑target earnings of approximately £35,000 per annum, based on customer service performance
- 22 days annual holiday allowance, plus 8 bank holidays
- Holiday entitlement increases with length of service, up to 25 days
- Workplace pension scheme
- Staff purchase discounts on cars, parts, servicing, and labour
- Manufacturer‑accredited training programmes
- Expenses paid for bi‑annual staff events, including summer and Christmas celebrations
- Opportunities for achievement incentives and meal events
- Long‑term career progression within a reputable, multi‑franchise dealer group
Duties of a Service Advisor:
- Manage workload effectively alongside fellow Vehicle Service Advisors to ensure timely service delivery
- Liaise extensively with the workshop to monitor work in progress and update customers
- Ensure high levels of customer satisfaction through excellent communication and service
- Up‑sell additional products and services where appropriate to maximise sales opportunities
- Allocate tasks efficiently to meet customer deadlines and maintain department productivity
- Maintain accurate and complete customer records using dealership management systems
- Support the Service Manager to uphold dealership standards and procedures
- Assist in managing customer appointments, ensuring all customer expectations are met or exceeded
- Handle customer inquiries and resolve issues promptly, delivering a professional customer experience
- Maintain vehicle service records and ensure compliance with manufacturer standards
Requirements of a Service Advisor:
- Proven recent experience as a Vehicle Service Advisor or in a similar automotive customer service role
- Strong communication and organisational skills, with the ability to handle a busy workload
- IT literacy, preferably with experience in Keyloop or similar dealership management systems
- Ability to deliver exceptional customer service and build strong client relationships
- Full UK driving licence with minimal points
- Professional attitude and a proactive approach to work
- Ability to up‑sell additional services and promote dealership offerings effectively
Service Advisor. Job in Dinas Powys LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established dealership group in Cardiff, where your role as a Vehicle Service Advisor will be pivotal in delivering outstanding customer service and ensuring efficient workshop operations. With competitive salaries, generous holiday allowances, and opportunities for professional growth through manufacturer-accredited training, this company fosters a supportive work culture that values employee development and teamwork. Enjoy unique benefits such as staff purchase discounts and bi-annual events that celebrate your contributions, making it an excellent place to build a rewarding career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor. Job in Dinas Powys LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at dealerships. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the dealership and its services. Knowing their history and what they offer will help you stand out as a candidate who genuinely cares about the role and the company.
✨Tip Number 3
Practice your customer service scenarios! As a Service Advisor, you'll need to demonstrate your ability to handle various customer situations. Role-playing with a friend can help you feel more confident and ready for anything.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor. Job in Dinas Powys LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Vehicle Service Advisor role. Highlight your relevant experience and skills that match the job description, like customer service and communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've delivered exceptional customer service in the past. We love a good story!
Show Off Your IT Skills:Since IT literacy is key for this role, mention any experience you have with dealership management systems like Keyloop. If you’ve got any tech-savvy tricks up your sleeve, let us know! It’ll help you stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we’ll get your application right into our system. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle service processes and the specific systems used at the dealership, like Keyloop. Being able to discuss these confidently will show that you're not just a candidate, but someone who understands the role inside out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to maintain high levels of customer satisfaction, which is key for this role.
✨Practice Your Communication
Since communication is crucial in this position, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you would explain complex information to customers in an easy-to-understand way.
✨Be Ready to Upsell
Think of ways you can effectively promote additional services or products during the interview. Prepare some strategies or examples of how you've successfully upsold in the past. This will show that you’re proactive and understand the sales aspect of the Service Advisor role.
