At a Glance
- Tasks: Provide top-notch IT support and troubleshoot hardware, software, and connectivity issues.
- Company: Join a dynamic team in the heart of London at LilyLifestyle.
- Benefits: Competitive daily rate, hands-on experience, and a vibrant work environment.
- Other info: Great opportunity for growth and to work with cutting-edge technology.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced office.
- Qualifications: 3+ years in desktop support with strong skills in Microsoft 365 and VDI.
The predicted salary is between 48000 - 48000 £ per year.
Rate - 200 (A day)
Location - London (Liverpool Street)
Duration - 3 Months (Initially)
IR35 - Outside
Key Responsibilities
- Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner.
- Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director.
- Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID.
- Maintain and manage hardware inventory, printers, and AV equipment across the London office.
- Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning.
- Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required.
- Support video conferencing and collaboration tools, including Zoom and other AV systems.
- Log, track, and resolve tickets using the organization’s Jira ticketing system.
- Communicate software and security best practices to end users at varying levels of technical ability.
- Adhere to business continuity protocols and change control processes when implementing changes to the environment.
- Liaise with third-party hardware and software vendors as needed to resolve escalated issues.
Required Qualifications
- 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualised environment.
- Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI).
- Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications.
- Experience with Active Directory and/or Microsoft Entra ID for user and device management.
- Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN.
- Confident communicator with the ability to support users of all technical backgrounds.
- Strong problem-solving skills with a methodical and customer-focused approach.
- Understanding of Jira processes, including incident management and change control.
Preferred Qualifications
- Experience with Zoom administration and enterprise video-conferencing systems.
- Familiarity with macOS support in a mixed-OS environment.
- Experience using Citrix Director for session monitoring and troubleshooting.
- Knowledge of Bloomberg terminal support and administration.
- Previous experience in financial services or professional services environments.
Desktop Support Analyst. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With competitive daily rates and a supportive team atmosphere, we ensure that our Desktop Support Analysts are equipped to thrive while making a meaningful impact in their roles.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with practical experience. If you can, volunteer for IT support roles or take on freelance gigs. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of Citrix VDI and Microsoft 365, and be ready to demonstrate your troubleshooting skills. We recommend practicing with a friend or using mock interview platforms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Support Analyst. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop support, especially in Microsoft 365 and Citrix environments. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Analyst role. Mention specific experiences that relate to the responsibilities listed in the job description, and let your personality come through.
Showcase Problem-Solving Skills:In your application, highlight examples where you've successfully resolved technical issues. We love candidates who can demonstrate a methodical approach to troubleshooting, so share those stories that show off your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Citrix VDI, and Windows desktop environments. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues, especially with network troubleshooting or user support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your customer-focused approach.
✨Familiarise Yourself with Jira
Since you'll be logging and tracking tickets, it’s crucial to understand Jira processes. If you have experience with incident management, be ready to explain how you’ve used it to improve efficiency in your previous roles.
✨Communicate Clearly and Confidently
As a Desktop Support Analyst, you'll need to interact with users of varying technical abilities. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your communication skills during the interview.
