At a Glance
- Tasks: Lead a national branch network, driving performance and customer satisfaction across 10 locations.
- Company: High-growth legal services business specialising in Wills, LPAs, and Estate Planning.
- Benefits: Negotiable salary, performance-related bonus, and strategic influence in a senior role.
- Other info: Field-based role with significant time spent coaching and engaging with branch teams.
- Why this job: Make a real impact by leading a high-performing team and shaping the future of the branch network.
- Qualifications: Proven experience in multi-site leadership and a strong commercial mindset.
The predicted salary is between 60000 - 80000 £ per year.
SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network.
The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites.
The Opportunity
This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement.
Key Responsibilities
- Commercial Performance & Network Leadership
- Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve.
- Deliver and manage branch-level scorecards aligned to commercial and quality outcomes.
- Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance.
- Report monthly performance against EBITDA and network KPIs to the COO and executive team.
- Leadership of Branch Managers
- Lead, coach, and develop 8 Branch Managers as accountable site leaders.
- Recruit and onboard missing Branch Managers as a priority deliverable.
- Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning.
- Build a strong leadership pipeline and succession plan across the branch network.
- Set clear expectations for performance, standards, and accountability.
- Operating Model & Customer Experience
- Define and embed a consistent branch operating model across all sites.
- Oversee customer journey standards, appointment handling, and service delivery.
- Maintain the balance between branch-based and home appointments.
- Drive local market performance and support branch-level growth initiatives.
- Ensure high-quality customer experience and compliance with regulatory standards.
- Capacity Planning & Call Centre Partnership
- Work in close partnership with the Head of Lead Generation Call Centre.
- Co-own the "Booked : Instruct" metric across the organisation.
- Align appointment demand with advisor capacity across all branches.
- Participate in weekly forecasting and capacity planning reviews.
- Ensure efficient scheduling and utilisation of Legal Advisor capacity.
- Estate, Growth & Operational Development
- Own branch estate strategy including openings, closures, relocations, and acquisitions.
- Support the launch and performance of flagship and new sites (including Manchester).
- Oversee integration of acquired will-banks and customer portfolios.
- Work with Property, Finance, and Operations teams on expansion strategy.
- Drive continuous improvement across the operating model.
- Compliance & Governance Partnership
- Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams.
- Ensure consistent adherence to data protection, safeguarding, and regulatory standards.
- Embed compliance as part of day-to-day branch performance and leadership behaviour.
- Maintain high standards of audit readiness and operational discipline.
About You
- Proven experience leading a multi-site branch or regional network (ideally 8+ locations).
- Strong track record of managing managers and leading through a leadership layer.
- Commercially driven mindset with clear P&L or EBITDA accountability.
- Experience delivering sales or conversion growth across a distributed network.
- Strong coaching and leadership capability with a focus on performance improvement.
- Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors.
- Willingness to be highly field-based and spend significant time in branches.
Package
- Salary: Negotiable.
- Performance-related bonus scheme (EBITDA and balanced scorecard based).
- Indicative OTE available subject to structure.
- Senior national leadership role with strategic influence.
- Field-based position (UK-wide, HQ Derby).
Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
National Head of Branch Network. Job in Derby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
SF Partners is an exceptional employer, offering a dynamic work environment that fosters leadership and professional growth within the legal services sector. With a focus on high-performance and operational excellence, employees benefit from a competitive salary, performance-related bonuses, and the opportunity to lead a national branch network while making a significant impact on customer outcomes. The company's commitment to coaching and development ensures that team members thrive in their roles, making it an ideal place for those seeking meaningful and rewarding employment in Derby.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land National Head of Branch Network. Job in Derby LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. The more people you know, the better your chances of landing that National Head of Branch Network role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. They want to see how you can lead their branch network to success.
✨Tip Number 3
Be visible and approachable! If you're applying for a field-based role, make sure to demonstrate your willingness to spend time in branches. Share examples of how you've engaged with teams in the past to boost morale and performance.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're serious about joining our team and ready to take on the challenge of leading our branch network.
We think you need these skills to ace National Head of Branch Network. Job in Derby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of National Head of Branch Network. Highlight your experience in leading multi-site operations and managing teams, as this is key for us. Use specific examples that showcase your commercial performance and leadership skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this high-impact role. Share your vision for the branch network and how you plan to drive performance. Keep it engaging and personal – we want to see your passion for the role!
Showcase Your Achievements:Don’t just list your responsibilities; show us your achievements! Use metrics and data to demonstrate how you've improved performance in previous roles. This will help us see the tangible impact you can bring to our branch network.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a National Head of Branch Network, you'll need to demonstrate your understanding of key performance indicators. Brush up on metrics like revenue, conversion rates, and customer satisfaction scores. Be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your approach to managing teams. Prepare examples of how you've coached branch managers or developed high-performing teams. Highlight your ability to set clear expectations and build a leadership pipeline.
✨Understand the Customer Journey
Familiarise yourself with the customer experience in legal services. Be prepared to discuss how you would ensure high-quality service delivery and compliance with regulatory standards. Think about ways to enhance the customer journey across multiple branches.
✨Be Ready for Operational Challenges
Expect questions about how you would handle operational issues across a multi-site network. Prepare to share your strategies for capacity planning and ensuring efficient scheduling. Show that you can balance branch-based and home appointments effectively.
