At a Glance
- Tasks: Lead front-of-house operations and inspire your team to deliver exceptional service.
- Company: Join a wellness-focused dental practice in vibrant Marylebone, London.
- Benefits: Enjoy your birthday off, in-house training, and external CPD opportunities.
- Other info: Work in a positive, values-driven culture with excellent transport links.
- Why this job: Make a real impact by enhancing patient experiences and leading a supportive team.
- Qualifications: Experience in dental reception and strong leadership skills required.
The predicted salary is between 33000 - 36000 £ per year.
Location: Marylebone, London
Salary: £33,000 to £36,000 per annum
Role Type: Full‑Time
The Role
As the Reception Manager, you will lead all front‑of‑house operations, ensure the smooth day‑to‑day running of our client's practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it's an opportunity to lead, coach, and enhance performance across the front desk.
Key Responsibilities
- Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.
- Lead, support, and train the reception team to maintain high standards in communication and service.
- Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow.
- Manage new patient enquiries, logging, tracking, and converting leads with the TCO.
- Monitor performance KPIs, including conversion rates and reviews collected.
What a Typical Day Looks Like
You’ll start the day by reviewing the diary and preparing for the morning huddle. Throughout the day, you’ll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment.
What They’re Looking For
- Experience in a private dental reception.
- Strong leadership skills, with the ability to coach, motivate, and guide a small team.
- Excellent patient management skills, ensuring a supportive experience for patients.
- Proficiency with dental software (Dentally preferred).
- Strong knowledge of private dentistry and treatment processes.
- Calm, polished, and organised, particularly under pressure.
- Financial administration experience, including debt management, invoicing, or familiarity with wellness‑focused practices is a plus.
Why You’ll Love Working With Our Client
- Enjoy your birthday off to celebrate your day your way.
- Benefit from in‑house training provided by award‑winning Clinicians.
- Receive fully supported external CPD opportunities.
- Work in a calm, wellness‑focused environment in Marylebone with excellent transport links.
- Join a supportive, values‑driven team culture – Positive, Curious, Respectful, Community‑driven, WOW Creators.
Office Angels is an equal opportunities employer and is acting on behalf of the client.
Dental Reception Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our client's practice in Marylebone, London, we pride ourselves on being an exceptional employer that values a supportive and wellness-focused work environment. As a Dental Reception Manager, you will not only lead a dedicated team but also benefit from in-house training by award-winning Clinicians and external CPD opportunities, all while enjoying perks like your birthday off. Join us to be part of a positive, curious, and community-driven culture that prioritises employee growth and patient care.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dental Reception Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with patients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and experience in dental reception, as these are key for the role.
✨Tip Number 3
Don’t forget to prepare some questions for them! Ask about their approach to patient care or how they support their reception team. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and you can easily track your progress. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Dental Reception Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can make a big difference, especially for a role that involves patient interaction.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in dental reception and leadership. We’re looking for specific examples of how you've led teams and managed patient flow, so don’t hold back on those details!
Highlight Your Skills:Don’t forget to showcase your skills with dental software and your understanding of private dentistry. Mention any financial administration experience too, as it’s a plus for us. The more relevant skills you include, the better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dental Reception Manager. Familiarise yourself with the key tasks like managing patient flow and leading a team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully coached or motivated others in the past. Think about specific situations where you improved team performance or handled challenges effectively.
✨Prepare for Patient Management Scenarios
Expect questions related to patient management and how you would handle various scenarios. Practice responses that highlight your ability to deliver exceptional service and maintain a calm environment, especially under pressure. Use real-life examples to illustrate your points.
✨Familiarise Yourself with Dental Software
If the job description mentions specific software like Dentally, make sure you have a basic understanding of it. If you’ve used similar systems before, be ready to discuss your experience and how quickly you can adapt to new technologies.
