Day Service Operations Manager. Job in London LilyLifestyle Jobs

Purpose
The New Dawn Day Service Manager is responsible for leading, managing, and developing a safe, inclusive, and high-quality day service. The role focuses on delivering activities that promote independence, social inclusion, and well-being for service users while managing daily operations, regulatory compliance, and staff teams.

Key Responsibilities

• Coordinate and manage the overall management of the New Dawn Day Opportunities Services.
• Have overall responsibility for the line management of all staff employed within the service.
• Review, assess, and attend annual reviews and other professional meetings of service members.
• Be responsible for the development, monitoring, and preparation of staff training plans in conjunction with the deputy managers and Tower Projects Chief Executive.
• Plan and deliver high-quality programmes while maintaining standards and ensuring programmes meet the social, educational, and developmental support needs of service members.
• Ensure all daily activities, workshops, and support programs align with the Tower Projects core values and strategic aims.
• Monitor and prepare group and individual learning plans in conjunction with the Chief Executive.
• Undertake the assessment of potential new and existing service members referred to or within the day service.

Main Duties & Responsibilities

• Facilitate a community-based programme that meets the individual support needs of service members.
• Manage, support, and actively participate in the organising and delivery of a high-quality service in a supportive caring environment.
• Ensure the delivery of the service in consultation and partnership with service members, parents/carers, schools/colleges, and other relevant parties.
• Provide and/or receive support, advice, and training as appropriate to the job role.
• Be responsible for the overall operation of the New Dawn Day Opportunities Services for effective and efficient use of the Services budget.
• Develop and implement new initiatives as required.
• Address and resolve issues in the general running of the services.

Specific Duties

• Maintain and develop systems for monitoring.
• Attend and contribute to Tower Project Senior staff team meetings, organise Day Service meetings and staff supervisions.
• Initiate and/or attend training events and appropriate external meetings according to expressed needs and demands.
• Be responsible for the use of the building, health & safety, and security of the premises and its equipment.
• Prepare timetables, activity plans, budgets, programme reports, monitoring data, and other appropriate work according to the needs of the post.
• Ensure administrative and financial responsibilities are conducted according to Tower Project procedures.
• Pro-actively promote and develop inclusion and equal opportunities.
• Liaise with and involve service members' parents/carers, outside agencies, support staff, key workers, and other partner agencies in planning and delivery of the service.
• Ensure that the guidelines of the relevant legislation, e.g., Care Act 2014, are implemented at all times.
• Participate and meet regularly for supervision meetings with the Tower Projects Chief Executive.
• Undertake other duties as appropriate to the nature of the post.

Operations & Service Quality

• Service Delivery: Design and oversee a diverse programme of daily activities, workshops, and outings tailored to service user needs.
• Health & Safety: Maintain the facility to high standards, ensuring compliance with fire safety, food hygiene, and risk assessments.
• Compliance: Ensure the service meets all internal policies, local authority contract requirements, and statutory regulations.
• Staff & Team Management: Recruit, supervise, appraise, and support a team of support staff and deputy managers.
• Workforce Planning: Manage staff levels and attendance levels for operational purposes.
• Staff Development: Identify training gaps and ensure the team completes mandatory compliance and care training.
• Financial & Resource Management: Manage the day-to-day operational budget, monitoring expenditure and optimising resources.
• Administration: Oversee accurate record-keeping, including service user files, attendance logs, and financial transactions.

PERSON SPECIFICATION DAY SERVICE MANAGER NEW DAWN

Knowledge/Experience

• Experience of coordinating services for adults with disabilities.
• Experience of assessing and supporting adults with disabilities.
• A minimum of two years' experience managing a team of staff.
• Applicants must demonstrate an aptitude and willingness to work positively with adults with disabilities.
• Strong knowledge of safeguarding adults, health & safety law, and risk management.

Education/Qualification

• A QCF Level 5 in Care or equivalent, or willingness to work towards such qualification.

Skills

• Ability to organise and deliver a high-quality educational and social programme of activities.
• Ability to work with service members who can present with a range of behaviours that can challenge.
• Good communication skills with parents/carers, service members, external agencies, and staff.
• The ability to manage and provide a safe environment by identifying and implementing strategies/activities to meet them.
• Ability to work as part of a team.
• Basic computer skills, or a willingness to undertake training as required.
• To support, promote, and deliver groups within the Tower Project Equal Opportunities policy.

Special Conditions
The post holder will be expected to undertake any additional training as required.