At a Glance
- Tasks: Manage customer accounts, develop strategies, and ensure project delivery on time and within budget.
- Company: Join a dynamic team at LilyLifestyle, focused on innovation and customer satisfaction.
- Benefits: Competitive salary, pension, private healthcare, and a supportive work environment.
- Other info: Flexible working hours with opportunities for professional development.
- Why this job: Be a key player in driving customer success and business growth.
- Qualifications: Project management skills and experience in customer-facing roles are essential.
The predicted salary is between 30000 - 40000 £ per year.
Main Purpose of Role
To gather client requirements, develop an implementation schedule, produce quarterly/monthly sales forecasts, manage delivery and service to the customer. Monitor and feedback all aspects of program performance including but not limited to program management, material sourcing, financial goals, issue management and escalation, risk management, compliance, security, and client satisfaction. Grow the revenue and profitability of the customer with the wider Commercial team.
Outcomes of Role
- Accurate Customer Sales Forecast that reflects Sales, Costs and Margin
- A clear & defined understanding of each Customer, their needs, their products which is accurately communicated and aligned with the company's operational strategy.
- Increase contribution/profit margin for each Customer.
- 100% OTIF Target
- Supply Chain improvement identified with minimal inventory alongside procurement.
- Sales Growth
- The company is viewed by the Customer as a strategic partner.
Responsibilities
- Work with multi-discipline teams to ensure that projects are delivered to time, cost and quality.
- Contribute to the strategic agenda of the business unit taking a commercial approach to activities.
- Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness.
- Ensure in progress management reviews are scheduled and tracked appropriately.
- Measure, monitor, and report progress to the Company's leadership team.
- Identify areas of potential growth in existing Company programs, and work through clients to seek additional business.
- Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
- Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company policies and procedures, applicable laws, customers requirements, and sound business judgment.
- Establish and maintain cost/schedule baselines, develop Work Breakdown Structures (WBSs) and related dictionaries, perform Estimates at Completion (EACs), and possess a complete understanding of related financial policies.
- Perform risk management, including the development of Risk Identification and Mitigation plans.
- Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
- Produce and action the Account Plan for allocated customers.
- Identifying strategies & targets for growth.
- Understand the past, present and future needs.
- Developing contact map & relationships.
- Identifying and neutralising all competitive threats.
- Monitor and communicate Customer Satisfaction levels.
- Understand the Customers products.
- Understand the processes within the customer business.
- Project manage allocated RFQs (requests for quotes).
- Have an overview of and monitor ongoing NPI for accounts.
- Commercial confirm meets requirements.
- Material supply chain solution check.
- Act as escalation point for customer sales forecast issues.
- Feedback ideas into business in order to delight customer product & processes.
- Manage end of life products and/or customers.
- Develop & improve account management process.
- Drive Company role in customer new product development process.
- Any other duties deemed necessary.
Person Specification
- Project Management skills.
- Ability to deliver projects and programmes to time, cost and quality.
- Ability to maximise customer potential to support greater throughput of revenue.
- Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites.
- Be confident with excellent interpersonal/presentation skills and have the ability to communicate at all levels within an organisation.
- Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines.
- Be able to demonstrate experience in a customer facing, account/project management role preferably within a manufacturing environment.
Competitive salary dependant on experience plus pension, private healthcare for the employee plus their partner and dependants and DIS 6x salary. 8.00am until 5pm Monday to Thursday and 8am until 1pm Friday.
Customer Account Manager. Job in Newbridge LilyLifestyle Jobs in Cwmbran employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Customer Account Managers enjoy competitive salaries, comprehensive benefits including private healthcare, and opportunities for professional growth within a supportive environment. Located in Newbridge, our team is dedicated to delivering outstanding service while building strong relationships with clients, making every day at work both meaningful and rewarding.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager. Job in Newbridge LilyLifestyle Jobs in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Understand their products and services so you can show how you can help grow their revenue and profitability. Confidence is key!
✨Tip Number 3
Practice your pitch! Be ready to explain how your project management skills and customer-facing experience make you the perfect fit for the role. Tailor your examples to highlight your ability to deliver projects on time and within budget.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at LilyLifestyle!
We think you need these skills to ace Customer Account Manager. Job in Newbridge LilyLifestyle Jobs in Cwmbran
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your project management skills and experience in customer-facing roles, as these are key to what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to grow revenue and manage client relationships. We love seeing how you've made a difference in previous roles!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s clients and their needs. Familiarise yourself with their products and services, as well as any recent news or changes in the industry. This will help you demonstrate your ability to gather client requirements effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Think of specific examples where you've successfully delivered projects on time and within budget. Highlight your ability to manage multiple disciplines and how you’ve contributed to strategic agendas in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing customer satisfaction or dealing with supply chain issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Demonstrate Your Interpersonal Skills
As a Customer Account Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve built relationships with clients and collaborated with teams to achieve common goals. This will show that you can be a strategic partner to the company’s customers.
