At a Glance
- Tasks: Manage customer accounts, develop strategies, and ensure project delivery on time and within budget.
- Company: Join a dynamic team at LilyLifestyle, focused on innovation and customer satisfaction.
- Benefits: Competitive salary, pension, private healthcare, and a supportive work environment.
- Other info: Flexible working hours with opportunities for professional development.
- Why this job: Be a key player in driving customer success and business growth.
- Qualifications: Project management skills and experience in customer-facing roles are essential.
The predicted salary is between 30000 - 40000 £ per year.
Main Purpose of Role
To gather client requirements, develop an implementation schedule, produce quarterly/monthly sales forecasts, manage delivery and service to the customer. Monitor and feedback all aspects of program performance including but not limited to program management, material sourcing, financial goals, issue management and escalation, risk management, compliance, security, and client satisfaction. Grow the revenue and profitability of the customer with the wider Commercial team.
Outcomes of Role
- Accurate Customer Sales Forecast that reflects Sales, Costs and Margin
- A clear & defined understanding of each Customer, their needs, their products which is accurately communicated and aligned with the company's operational strategy.
- Increase contribution/profit margin for each Customer.
- 100% OTIF Target Supply Chain improvement identified with minimal inventory alongside procurement.
- Sales Growth
- The company is viewed by the Customer as a strategic partner.
Responsibilities
- Work with multi-discipline teams to ensure that projects are delivered to time, cost and quality.
- Contribute to the strategic agenda of the business unit taking a commercial approach to activities.
- Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness.
- Ensure in progress management reviews are scheduled and tracked appropriately.
- Measure, monitor, and report progress to the Company's leadership team.
- Identify areas of potential growth in existing Company programs, and work through clients to seek additional business.
- Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
- Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company policies and procedures, applicable laws, customers requirements, and sound business judgment.
- Establish and maintain cost/schedule baselines, develop Work Breakdown Structures (WBSs) and related dictionaries, perform Estimates at Completion (EACs), and possess a complete understanding of related financial policies.
- Perform risk management, including the development of Risk Identification and Mitigation plans.
- Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
- Produce and action the Account Plan for allocated customers.
- Identifying strategies & targets for growth.
- Understand the past, present and future needs.
- Developing contact map & relationships.
- Identifying and neutralising all competitive threats.
- Monitor and communicate Customer Satisfaction levels.
- Understand the Customers products.
- Understand the processes within the customer business.
- Project manage allocated RFQs (requests for quotes).
- Have an overview of and monitor ongoing NPI for accounts.
- Commercial confirm meets requirements.
- Material supply chain solution check.
- Act as escalation point for customer sales forecast issues.
- Feedback ideas into business in order to delight customer product & processes.
- Manage end of life products and/or customers.
- Develop & improve account management process.
- Drive Company role in customer new product development process.
- Any other duties deemed necessary.
Person Specification
- Project Management skills.
- Ability to deliver projects and programmes to time, cost and quality.
- Ability to maximise customer potential to support greater throughput of revenue.
- Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites.
- Be confident with excellent interpersonal/presentation skills and have the ability to communicate at all levels within an organisation.
- Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines.
- Be able to demonstrate experience in a customer facing, account/project management role preferably within a manufacturing environment.
Competitive salary dependant on experience plus pension, private healthcare for the employee plus their partner and dependants and DIS 6x salary. 8.00am until 5pm Monday to Thursday and 8am until 1pm Friday.
Customer Account Executive. Job in Newbridge LilyLifestyle Jobs in Cwmbran employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Newbridge location provides employees with competitive salaries, comprehensive benefits including private healthcare, and opportunities for professional growth within a supportive environment. Join us to be part of a team that values your contributions and is committed to delivering outstanding service to our clients.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive. Job in Newbridge LilyLifestyle Jobs in Cwmbran
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer feedback. This way, when you chat with them, you can show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your pitch! You want to be able to clearly explain how your skills align with their needs. Think about specific examples from your past that demonstrate your project management and customer-facing experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Account Executive. Job in Newbridge LilyLifestyle Jobs in Cwmbran
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Executive role. Highlight your project management skills and experience in customer-facing roles, as these are key to what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to grow revenue and manage client relationships. We love seeing how you've made a difference in previous roles!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s clients and their needs. Familiarise yourself with their products and services, as well as any recent news or developments. This will help you demonstrate your ability to manage customer accounts effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Think of specific examples where you've successfully delivered projects on time and within budget. Highlight your ability to work with multi-discipline teams and how you’ve contributed to strategic agendas in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing client expectations or resolving conflicts. Practice articulating your thought process and decision-making skills in these scenarios, as it will showcase your problem-solving abilities.
✨Demonstrate Your Interpersonal Skills
Since this role involves regular interaction with customers and senior management, be ready to showcase your communication skills. Prepare to discuss how you build relationships and gain cooperation from others, as well as any presentations you've conducted in the past.
