At a Glance
- Tasks: Be the first point of contact for customer enquiries and provide top-notch support.
- Company: Join a leading not-for-profit healthcare provider with a great reputation.
- Benefits: Enjoy a competitive salary, additional leave, and health perks.
- Other info: Dynamic team environment with opportunities for career progression.
- Why this job: Make a real difference by helping customers in their times of need.
- Qualifications: Passion for customer service and experience in a phone-based role.
The predicted salary is between 27000 - 28000 £ per year.
Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.
Benefits and Package for a Customer Support Officer
- Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000.
- Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
- Contract Type: Permanent
- Location: Taunton
Benefits
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
Key Responsibilities of a Customer Support Officer
- Being the first point of contact for all customer enquiries
- Answering high-volume inbound calls
- Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
- Delivering the highest level of customer service
Key Skills and Experience of a Customer Support Officer
- You should be passionate about delivering the highest level of customer service
- You will need to have previous experience working in a telephone-based role
- Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
- You will need to be confident with fantastic communication skills
- You should also feel comfortable working independently as well as part of a team
Customer Support Representative. Job in Haydon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a not-for-profit private healthcare provider in Taunton, renowned for its commitment to exceptional customer service and employee well-being. With a competitive salary structure, generous benefits including additional leave, health programmes, and opportunities for career progression, this role offers a supportive work culture that values both personal and professional growth. Experience a fulfilling career where your contributions directly impact the lives of others in a rewarding environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative. Job in Haydon LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re a not-for-profit healthcare provider. This will help you tailor your responses during interviews and show that you genuinely care about their work.
✨Tip Number 2
Practice your phone skills! Since this role involves high-volume inbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky customer interactions.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled challenging situations in the past. Employers love to see that you can keep your cool under pressure, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer support.
We think you need these skills to ace Customer Support Representative. Job in Haydon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Officer role. Highlight your experience in telephone-based roles and your passion for delivering top-notch customer service. We want to see how you fit into our team!
Showcase Your Skills:Don’t just list your skills; give examples! If you've handled high-volume calls or resolved complex customer issues, share those stories. We love hearing about real experiences that demonstrate your fantastic communication skills.
Be Professional Yet Personable:While we appreciate a friendly tone, remember to keep it professional. Your written application should reflect your ability to communicate effectively, just like you would with customers. Show us your personality while keeping it polished!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the not-for-profit private healthcare provider. Understand their values, mission, and what makes them a 'Recommended Provider' for private medical insurance. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Since this role is all about delivering top-notch customer service, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations that highlight your communication skills and resilience in challenging scenarios.
✨Practice Common Interview Questions
Anticipate questions related to handling high-volume calls and supporting customers in distress. Practise your responses to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you resolved a complex issue?' This will help you feel more confident during the interview.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about the position.
