At a Glance
- Tasks: Be the first point of contact for customer enquiries and provide top-notch support.
- Company: Join a leading not-for-profit healthcare provider with a great reputation.
- Benefits: Enjoy a competitive salary, additional leave, and health perks.
- Other info: Dynamic team environment with opportunities for career progression.
- Why this job: Make a real difference by helping customers in their times of need.
- Qualifications: Passion for customer service and experience in a phone-based role.
The predicted salary is between 27000 - 28000 £ per year.
Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.
Benefits and Package for a Customer Support Officer
- Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000.
- Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
- Contract Type: Permanent
- Location: Taunton
Benefits
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
Key Responsibilities of a Customer Support Officer
- Being the first point of contact for all customer enquiries
- Answering high-volume inbound calls
- Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
- Delivering the highest level of customer service
Key Skills and Experience of a Customer Support Officer
- You should be passionate about delivering the highest level of customer service
- You will need to have previous experience working in a telephone-based role
- Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
- You will need to be confident with fantastic communication skills
- You should also feel comfortable working independently as well as part of a team
Customer Support Officer. Job in Haydon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading not-for-profit private healthcare provider in Taunton, renowned for its commitment to exceptional customer service and employee well-being. With a competitive salary structure, generous benefits including additional leave, health programmes, and opportunities for career progression, this role as a Customer Support Officer offers a supportive work culture that values your growth and contributions. Experience a fulfilling career where you can make a real difference in people's lives while enjoying a range of perks and a collaborative team environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer. Job in Haydon LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Haydon LilyLifestyle and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when answering those high-volume inbound calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Support Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Officer. Job in Haydon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Officer role. Highlight your experience in telephone-based roles and any customer service achievements. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering top-notch customer service and explain why you're a great fit for us. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Showcase Your Communication Skills:Since this role involves high-volume calls, it's essential to demonstrate your fantastic communication skills. Whether it's in your CV or cover letter, let us know how you've effectively communicated with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the not-for-profit healthcare provider. Understand their values, mission, and what makes them a 'Recommended Provider' for private medical insurance. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering top-notch customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion and capability.
✨Practice Resilience Scenarios
Given the fast-paced and sometimes complex nature of the calls, be ready to discuss how you handle stressful situations. Prepare a few scenarios where you faced challenges and how you managed to stay calm and effective. This will highlight your resilience and problem-solving skills.
✨Communicate Clearly and Confidently
As a Customer Support Officer, fantastic communication skills are a must. During the interview, focus on speaking clearly and confidently. Practice answering common interview questions out loud to get comfortable with articulating your thoughts. This will help you make a great impression!
