At a Glance
- Tasks: Support residents and agencies in a fast-paced Customer Service role.
- Company: Join a respected Housing Association with a collaborative team spirit.
- Benefits: Full-time hours, stable workload, and a supportive work environment.
- Other info: Easily accessible office location with good transport links.
- Why this job: Make a real impact while helping people in your community.
- Qualifications: Experience in social housing or high-volume customer service is essential.
The predicted salary is between 24000 - 28000 £ per year.
Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness.
This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service.
Customer Service Advisor duties:- Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme
- Handling inbound enquiries via phone, email, text and other communication channels
- Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs
- Delivering first contact resolution across a range of housing-related enquiries wherever possible
- Updating and maintaining accurate customer records across internal systems
- Supporting improvements in customer data quality and service delivery
- Managing fluctuating workloads across repairs, rents and general housing enquiries
- Working towards service standards and performance targets
- Providing a professional and customer-focused service at all times
- Working collaboratively with colleagues to support team performance and customer outcomes
- Previous experience working within social housing is essential
- Experience working within a contact centre or high-volume customer service environment
- Strong communication and interpersonal skills
- Ability to handle sensitive customer conversations professionally and empathetically
- Good IT skills and experience using CRM or internal systems
- Ability to manage workload effectively in a fast-paced environment
- Full-time hours
- Approximate 4-month contract
- Opportunity to work within a respected Housing Association
- Supportive and collaborative team environment
- Stable workload with consistent hours
This Customer Service Advisor role is based in Solihull and is fully office based. The office is easily accessible from Birmingham, Coventry, Chelmsley Wood, Marston Green and surrounding areas, with good transport links and nearby motorway access.
Customer Support Advisor. Job in Chelmsley Wood LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a respected Housing Association in Chelmsley Wood, where you will thrive in a supportive and collaborative team environment as a Customer Support Advisor. With a focus on delivering excellent customer service, this role offers the chance to make a meaningful impact on residents' lives while enjoying stable hours and a consistent workload. The office's convenient location ensures easy access from Birmingham and surrounding areas, making it an ideal workplace for those seeking rewarding employment in social housing.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor. Job in Chelmsley Wood LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research the Housing Association and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive conversations, it’s crucial to be clear and empathetic. Role-play with a friend or family member to get comfortable with potential scenarios you might face.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking skills and think about examples from your past experience where you successfully managed high volumes of work. This will show you can thrive under pressure.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance to stand out. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Customer Support Advisor. Job in Chelmsley Wood LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer service, especially if you've worked in social housing or contact centres. We want to see how you can bring your unique experience to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can make a difference in our busy Customer Contact Centre. Be genuine and let your personality come through – we love to see that!
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, it's crucial to demonstrate your strong communication skills. In your application, mention specific examples of how you've successfully managed difficult customer interactions in the past. We’re all about empathy and professionalism!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific services the Housing Association provides. Familiarise yourself with common issues residents face, like repairs and homelessness, so you can speak confidently about how you would handle these situations.
✨Showcase Your Communication Skills
Since this role involves sensitive conversations, practice articulating your thoughts clearly and empathetically. You might want to prepare examples from your past experiences where you successfully resolved customer issues or supported vulnerable individuals.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues, so be ready to discuss how you've worked effectively in a team before. Think of specific instances where you contributed to team performance or helped improve service delivery.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your customer service skills. Practise handling various scenarios, such as dealing with an upset customer or managing a high-volume workload, to show that you can think on your feet and deliver excellent service under pressure.
