At a Glance
- Tasks: Manage complex customer operations and logistics across EMEA markets.
- Company: Join Monster Energy, a bold and ambitious FMCG brand.
- Benefits: Fast-paced environment with growth opportunities and ownership.
- Other info: Collaborative culture focused on process improvement and operational excellence.
- Why this job: Be part of a dynamic team making a real impact in international supply chain.
- Qualifications: Experience in customer operations, logistics, and strong SAP skills required.
The predicted salary is between 55000 - 65000 £ per year.
Do you enjoy bringing order to operational complexity? Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets? Want to play a key role within one of the world’s most recognisable FMCG brands? We’re looking for a Customer Supply Chain Manager EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.
If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.
The Company Monster isn’t corporate. We’re bold, fast, disruptive and unapologetically ambitious. Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand. Our brand is aggressive, cool, dark, mysterious and fun. Our culture? High-energy, accountable, and built on people who take ownership. Operations are critical to everything we do. This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA.
The Role Reporting into the Operations leadership team, you’ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East. This is far more than a traditional customer service role. You’ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods. You’ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution. The role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.
Key Responsibilities
- Managing end-to-end customer order operations across EMEA markets
- Overseeing international order management, allocation, shipping coordination, and transactional closure
- Leading and developing a small customer operations team
- Managing import/export activity, customs documentation, and delivery coordination
- Acting as a key operational contact for customers across Africa & Middle East
- Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
- Driving OTIF performance and service level improvement initiatives
- Managing escalations, supply disruptions, and recovery actions proactively
- Supporting process improvement, automation, and operational standardisation projects
- Maintaining strong SAP transactional accuracy and reporting visibility
- Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
- Monitoring service KPIs, risks, backlog visibility, and operational performance
- Ensuring documentation accuracy and operational compliance across international shipments
What We’re Looking For
- Experience within customer operations, customer supply chain, logistics, export operations, or international customer service
- Strong end-to-end supply chain understanding
- Experience managing complex international order flows
- Import/export and customs documentation experience
- Strong SAP experience (ECC and/or S/4 HANA preferred)
- Strong Excel capability and confidence working with operational data
- Experience managing OTIF, service performance, and operational KPIs
- Ability to manage escalations and work effectively under pressure
- Strong communication and stakeholder management skills
- Experience operating across international or culturally diverse markets
- B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous
- Previous people leadership or team management experience
- Process improvement and automation mindset
- Someone proactive, resilient, and highly organised
- A collaborative operator who enjoys building relationships and improving ways of working
Why Join Monster?
This is an opportunity to step into a highly visible operational role within one of the fastest-moving and most recognisable FMCG brands globally. You’ll be joining a business that moves quickly, values ownership, and gives people genuine exposure across international operations and supply chain functions. The environment is fast-paced, demanding, and constantly evolving, but for the right person, it offers huge opportunity for growth, ownership, and impact.
Interested? Click Apply or message me directly. The Advocate Group is the exclusive talent partner for Monster Energy. All direct or third-party applicants will be forwarded to The Advocate Group for processing.
Customer Supply Chain Manager EMEA Operations. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Monster Energy is an exceptional employer that thrives on a high-energy, accountable culture where ownership and innovation are at the forefront. As a Customer Supply Chain Manager in London, you will be part of a dynamic team within one of the world's leading FMCG brands, offering unparalleled opportunities for professional growth and development in a fast-paced international environment. With a focus on collaboration and process improvement, you'll play a crucial role in driving operational excellence while enjoying the unique advantages of working for a bold and ambitious company.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Manager EMEA Operations. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Monster Energy or similar FMCG brands. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Monster Energy is all about being bold and ambitious, so think of examples from your past that showcase your proactive and resilient nature.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled operational challenges in the past, especially in high-pressure situations. This role is all about managing complexities, so let them know you thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Monster Energy team and ready to take on the challenge.
We think you need these skills to ace Customer Supply Chain Manager EMEA Operations. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Operations:When writing your application, let your enthusiasm for operational excellence shine through. We want to see how you bring order to chaos and tackle challenges head-on, especially in fast-paced environments like ours.
Highlight Relevant Experience:Make sure to showcase your experience in customer operations, supply chain coordination, and international logistics. We’re looking for specific examples that demonstrate your ability to manage complex order flows and improve processes.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key in operational roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Supply Chain Inside Out
Make sure you brush up on your knowledge of end-to-end supply chain processes, especially in relation to international logistics and order management. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage complex order flows and customs documentation.
✨Showcase Your SAP Skills
Since strong SAP experience is a must for this role, prepare to talk about your proficiency with SAP ECC or S/4 HANA. Think of scenarios where you've used these systems to improve operational efficiency or resolve issues, and be ready to explain how you can leverage these skills at Monster Energy.
✨Demonstrate Your Problem-Solving Abilities
This role involves managing escalations and operational challenges, so come prepared with examples of how you've successfully navigated similar situations in the past. Highlight your proactive approach and resilience when dealing with high-pressure scenarios.
✨Build Relationships and Communicate Effectively
Strong communication and stakeholder management skills are key for this position. Think about how you've built cross-functional relationships in previous roles and be ready to share your strategies for effective communication, especially in culturally diverse environments.
